Determining the effectiveness of PAR, contributing to improving the operational efficiency of the State administrative apparatus at all levels, the Provincial People's Committee directs all levels and branches to focus on reviewing and reorganizing the State administrative apparatus in a streamlined direction. but still fully ensure, not omit the functions and tasks of state management. At the same time, decentralization and authorization are reasonable and clear on the basis of clearly defining tasks, authority and responsibilities of each level and unit. Up to now, the whole province has 19 specialized agencies under the Provincial People's Committee, with 162 departments, departments and organizations under their control. For specialized agencies under the District People's Committee, the functions, tasks and powers have been consolidated, with a total of 128 departments and divisions.
Along with that, all levels and sectors promote reform of administrative procedures, ensuring publicity and transparency, administrative discipline, minimizing the cost of time and money of individuals and businesses in compliance. administrative procedures, creating favorable conditions for organizations and citizens to contact State administrative agencies; minimize negativity and harassment in the process of performing official duties. Since the beginning of the year, the whole province has standardized and announced 179 new administrative procedures; promptly amend, supplement and replace 150 procedures and review and annul 45 administrative procedures that have expired. At the same time, publicize and update on the national database 329 procedures that fall under the jurisdiction of all levels of government in the province.
As a result, the method of direction and administration of departments, branches and People's Committees at all levels has been strongly renewed in the direction of closeness and specificity, "clear people, clear jobs, clear responsibilities, clear processes, clear efficiency". , "one thing, one clue through". Strengthen the application of information technology in management, administration and service to people and businesses, focusing on implementing and building e-government. In recent years, the effectiveness and efficiency of management and administration of provincial governments have been continuously improved, serving people and businesses better and better. The level of satisfaction of people and businesses in administrative transactions and public administrative services has improved over the years. This is reflected in the performance evaluation index of the provincial government (the provincial PAR index in 2022 ranks 22/63 provinces and cities directly under the Central Government, up 2 places compared to 2021).
Over the past time, with the drastic implementation of PAR at the Department of Planning and Investment, it has contributed to improving the capacity, effectiveness and efficiency of State management. Administrative procedures are posted publicly and transparently in accordance with regulations; ideology, working style changed from "licensing" to actively "serving"; cut the time to issue the Certificate of Business Registration from 3 working days as prescribed to 1,3 working days. As a result, in the first 6 months of the year, the Department has received 980 dossiers in the fields of business registration, dossiers of submission for appraisal, investment policy proposal reports, and contractor selection plans. Has processed and resolved 969 dossiers, is continuing to process and collect opinions from 11 sectors; the dossiers are received and processed in accordance with the prescribed process and time; There are no overdue files for settlement.
Not only the Department of Planning and Investment, through the results of the assessment of service quality for people and businesses in the implementation of administrative procedures and public services in the electronic environment in the second quarter of 2023, there are 17/18 agencies. , the provincial unit implements. Of which 16 units are rated from good or higher; for district level 10/10 localities are ranked as good or higher. Along with that, the PAR index in 2022 of specialized agencies under the Provincial People's Committee and District People's Committee has been significantly improved. The average score of 19 specialized agencies under the Provincial People's Committee is nearly 82%, an increase of nearly 2% compared to 2021. The average score of the district level is more than 81%, an increase of 0,44% compared to the previous year. 2021; in which, 10/10 districts, towns and cities are at good level or higher.
The government apparatus's way of serving people and businesses has clearly changed, reflected not only in the change in scores and indicators but also in actions. The government has a letter of apology to the people when the administrative work is not handled on time; The government has a letter of thanks when the comments of the people are correct and reasonable.
For example, at the end of 2022, the People's Committee of Thanh Luong commune (Dien Bien district) received the marriage registration dossier of Ms. Dam Khanh Duong (Thanh Luong commune). However, in the process of processing dossiers for citizens due to slow internet connection, results were not immediately returned to citizens within the same day. Besides, when explaining to the people, judicial officials themselves are impatient, not up to the standards of civil servants, causing misunderstandings. Before that incident, Thanh Luong Commune People's Committee corrected civil servants and issued an apology letter to Ms. Duong.
In order to continue to improve the effectiveness and efficiency of state administrative agencies, raise the provincial competitiveness index, and promote socio-economic development, in the coming time, all levels and sectors should soon overcome a problem. some limitations such as: Some documents still contain overlapping, inconsistent, and unrealistic regulations; PAR work in some places is slow, with low efficiency; some officials and civil servants are inadequate in terms of professional qualifications and capacity...
