Digital transformation bank

The goal of the digital transformation process in banking is to put customers at the center, helping banks connect with and meet customer needs. To implement this, banks in the province are introducing many digital technology solutions to exploit customer market share.

Recently, Vietnam Foreign Trade Commercial Bank (Vietcombank) has focused its resources on launching the new generation VCB Digibank (digital banking service), with a focus on innovating the user experience and enhancing personalization, with interface and experience versions tailored to different customer segments. The features of Vietcombank's Digibank have been quickly embraced and highly appreciated by customers. Vietcombank is also the first bank to utilize the electronic authentication service of the Ministry of Public Security , allowing customers to easily update their biometric information online through an app-to-app connection between the VCB Digibank application and the VNeID application (in addition to the solution using chip-embedded citizen identification cards and NFC-enabled phones as already implemented).

Vietcombank Lao Cai currently serves approximately 70,000 customers (accounting for nearly 10% of the province's population), of which 60% have experienced Vietcombank's digital banking services and have given positive feedback. The focus on investing in upgrading its digital banking platform has helped Vietcombank attract a large number of customers and provide them with a positive experience when using its services.

Mr. Ngo Duc Cuong, Deputy Director of Vietcombank Lao Cai Branch, said: "Some of the bank's digital products are currently highly appreciated by customers, such as DigiBiz and Digibank. The bank always pays attention to and allocates resources to invest in digital transformation to bring customers the best experience..."

Vietnam Joint Stock Commercial Bank for Industry and Trade (Vietinbank) is also implementing online disbursement, shortening the disbursement time to only about 3-5 minutes per transaction. 90% of individual customers and 60% of corporate customers use Vietinbank's online disbursement service. This is a step forward in the bank's digital transformation from 2025.

Over the past period, Vietinbank has strongly developed cashless payment services, diversified payment channels, applied AI in its operations, connected payments, and provided high-tech payment solutions for hospitals and schools. This has resulted in convenient, modern, and top-quality products and services for customers, contributing to the implementation of the Government and State Bank's "Cashless Payment Scheme".

Currently, out of more than 2,800 corporate payment accounts and nearly 57,000 individual payment accounts transacting with Vietinbank Lao Cai, over 90% of businesses and organizations use Vietinbank Efast electronic banking services, and over 95% of individuals with payment accounts use Vietinbank iPay services. These two products are among the top impressive and superior products, contributing to enhancing the digital experience for customers.

Mr. Dang Viet Ninh, Deputy Director of Vietinbank's Lao Cai Branch, stated: "During its development, Vietinbank has always been a pioneer in applying technology to its operations, enhancing customer experience, and collaborating with partners to build a comprehensive and flexible financial ecosystem that aligns with new market trends."

Currently, the province has 19 branches of commercial banks, social policy banks, development banks, and 2 people's credit funds... To date, the QR code network has covered everywhere. The acceleration of digital transformation at banks contributes to attracting customers to use convenient services. Currently, the province has over 781,000 individual payment accounts, with estimated POS payment revenue reaching 1,200 billion VND in 2024. E-commerce payments are developing, cashless payments in rural, mountainous, and remote areas are being promoted, and electronic payments in public services are being boosted...

Mr. Do Quang Huy, Deputy Director of the State Bank of Vietnam's Regional Branch 4 in Lao Cai, said: In order to promote digital transformation towards better serving customers, the State Bank of Vietnam's Regional Branch 4 has directed banks and credit funds in the area to closely follow the goals and directives of the Government and the State Bank of Vietnam on cashless payments; promote the development and application of modern banking technology, interconnect between banks, and disseminate information about products...

Digital transformation is contributing to improving the quality of banking services, and customers using these services are the ones who benefit the most.

Source: https://baolaocai.vn/ngan-hang-chuyen-doi-so-post401508.html