For 31 years, stemming from a heartfelt commitment,SHB has accompanied, created, and spread positive values to all corners of Vietnam, contributing to national economic development and preparing for a new era of national progress. "Developing with the Nation"—though encapsulated in just five words—represents a sacred responsibility in the banking sector's journey of national construction and development. It is not merely a duty, but a continuous dedication to the prosperity of the nation, where the economy plays a pivotal role. David Malpass, President of the World Bank, has repeatedly emphasized that a strong banking system is key for developing countries, including Vietnam: “A stable banking system capable of providing long-term capital is crucial for rapid and sustainable economic growth. Especially in the era of globalization and technology, banks are vital bridges that help countries advance further on the path to asserting their position in the international marketplace.” With over 12.24 trillion VND in credit provided to the market, the banking system has supported millions of small and medium-sized enterprises (SMEs) – the “pillars” contributing 45% of GDP and 30% of national budget revenue. Furthermore, the banking sector directly contributes 4-5% of GDP annually, helping Vietnam achieve economic growth rates of 6-7% in each period. Across the S-shaped land of Vietnam, a 31-year-old bank has accompanied the country through its ups and downs, channeling capital across the length of the nation, as its name, "Saigon - Hanoi Commercial Joint Stock Bank" - SHB, suggests. On its journey of development and service, SHB continues to contribute not only as a top 5 private bank but also through its core values. For SHB, service goes beyond simply providing credit or financial support; it's about joining hands with the country to create positive and sustainable values for future generations. 
Throughout this journey, SHB has always been a pioneer in applying digital technology to banking services, aiming to provide modern and convenient experiences for customers. Through continuous innovation, SHB has helped millions of businesses and individuals not only easily access financial services but also optimize business operations, promoting the strong development of the digital economy. Furthermore, SHB is always committed to social responsibility activities, from supporting education and healthcare to sustainable community development. All of SHB 's journey, "From Heart to Vision," is told through concrete actions and numbers, all directed towards the prosperity of the nation and ushering in a new era. 
“I met Mr. Do Quang Hien. Firstly, Mr. Hien is a person with a genuine love for banking. Secondly, Mr. Hien has vision and the ability to develop Nhon Ai Bank into a major bank.” This is what Mr. Tran Ngoc Linh – the first Chairman of the Board of Directors of Nhon Ai Rural Commercial Bank – the predecessor of SHB, shared about Mr. Do Quang Hien – the current Chairman of the Board of Directors of SHB. After 31 years of operation, Mr. Linh's statement has proven true. Under the leadership of Chairman Do Quang Hien, SHB has successfully transformed its operating model from a rural bank to an urban bank and is now a large institution, ranking among the Top 5 largest private commercial banks in Vietnam with over 36,600 billion VND in charter capital. The achievements and development of SHB over the years are clear evidence of Mr. Tran Ngoc Linh's belief. 
On its journey to greater heights, SHB not only aims to maintain its position among the top banks but also aspires to go further, conquer greater challenges, overcome market fluctuations, and reach regional prominence. The world is witnessing the explosion of financial technology (FinTech), blockchain, and artificial intelligence (AI), requiring banks to adapt to meet the ever-increasing demands of customers. 
SHB is focusing its resources on implementing a comprehensive and robust transformation strategy based on four pillars: reforming mechanisms, policies, regulations, and processes; prioritizing people; placing customers and the market at the center; and modernizing information technology and digital transformation, while remaining steadfast in its six core cultural values: "Heart - Trust - Integrity - Knowledge - Wisdom - Vision". SHB is continuing its transformation journey, aiming to become a modern, professional bank, striving to build a Bank of the Future model and inheriting the traditional, humanistic values and cultural depth that have shaped the bank over more than three decades. SHB's strategic goal is to become the TOP 1 bank in efficiency; the most preferred digital bank; the best retail bank; and a TOP provider of capital, financial products, and services to strategic private and state-owned corporate clients, with a green supply chain, value chain, ecosystem, and development. The bank has collaborated with several international banks, including IFC (International Finance Corporation) and ADB (Asian Development Bank), to develop processes for assessing social and environmental risks in lending activities, ensuring that each loan not only delivers economic value but also aligns with sustainable development standards. The bank also aims to develop green credit lines, targeting 10% of total outstanding green credit within the next five years, fulfilling commitments made at COP26 on reducing greenhouse gas emissions. This is part of a strategy to "green" capital flows, supporting renewable energy projects, sustainable agriculture, and building a circular economy. 
SHB is not just an abbreviation for "Saigon - Hanoi - Bank," but also represents the bank's successful development journey, from the South to the North and internationally. With over 6,246 employees and a network of 571 branches spread across 50 provinces and cities and internationally, SHB is establishing itself as one of the leading banks in Vietnam. 
With its sophisticated blend of imagery and color, SHB is not only a symbol of a strong 31-year-old brand, but also a reflection of the continuous development journey of a pioneering bank. This journey has helped SHB become not only a robust bank but also demonstrate its aspiration to lead and constantly innovate. In the first nine months of the year, SHB's cumulative pre-tax profit reached VND 9,048 billion, achieving 80% of the annual plan. As of September 30, 2024, total assets stood at VND 688,387 billion, an increase of 9.2% compared to the end of 2023. SHB's business performance indicators remain among the top in the industry. Simultaneously, SHB remains committed to sustainable, safe, and efficient development, continuously improving its governance capabilities according to international standards and modern models. With a CAR ratio exceeding 11.8%, higher than the State Bank of Vietnam's regulations, SHB significantly contributes to ensuring safety and maintaining sustainable stability for the banking sector. Furthermore, the bank continues to strictly control credit quality, accelerate debt resolution and recovery of overdue loans, and work alongside customers to overcome difficulties and gradually recover. In its comprehensive transformation strategy for 2024-2028, SHB continuously promotes innovation, applies technology, implements new initiatives internally, and provides customers with convenient and modern products, services, and solutions. This is one of the factors contributing to an optimal CIR ratio of 24.68% – the lowest in the entire industry – thanks to the promotion of digitalization and the application of technology in operational processes to optimize operating costs. By applying cutting-edge technologies such as artificial intelligence (AI), big data, and machine learning, SHB is digitizing its internal processes, products, and customer services. The proportion of transactions conducted through digital channels and online platforms is continuously increasing, ranking among the top in the industry. To date, 90% of key banking operations can be fully conducted through digital channels; and 92% of transactions for corporate and individual customers are carried out entirely through mobile banking and internet banking. 
Over 31 years of formation and development, SHB has continuously expanded its scale and improved the quality of its services, becoming a reliable financial partner for individuals and businesses. Throughout this journey, the Vietnamese economy has experienced many fluctuations, from the impact of the regional financial crisis, the global financial crisis, the recent Covid-19 crisis, to complex and prolonged geopolitical conflicts in many regions around the world… Regardless of the period, SHB has always remained steadfast in its goal of sustainable growth and contributing resources to the development of the community and the economy. In the list of Top 10 private banks contributing the most to the state budget in Vietnam in 2023, SHB ranked 5th with nearly VND 3,100 billion, making a significant contribution to increasing national revenue and promoting socio-economic development activities. The substantial tax contributions not only demonstrate social responsibility and a commitment to the best interests of the community but also prove SHB's stable growth, building trust among investors and customers. 
Beyond contributing to the national budget, SHB actively participates in social welfare activities, building schools, houses, and infrastructure, sponsoring equipment, helping students attend school, and assisting people and poor households to overcome difficulties and stabilize their lives. Recently, SHB contributed to the nationwide campaign to eliminate temporary and dilapidated houses for poor and near-poor households, implemented interest rate reductions for customers, and supported people affected by storms and floods, estimated at nearly 150 billion VND. In addition, the bank sponsored two school construction projects in Dien Bien province with a total value of 12.5 billion VND. 
On the other hand, SHB has actively provided credit for clean energy and renewable energy projects, contributing to building a circular and sustainable economy for Vietnam. All of these are practical contributions to the overall development of the country, helping Vietnam move closer to the goal of achieving net emissions of zero by 2025. SHB's "Heart" torch doesn't stop at contributions to the socio-economic sector. At SHB, the bank always emphasizes the role of its personnel and corporate culture in the workplace. Based on the philosophy of "From Heart to Vision," SHB has built a working environment where every employee feels they are part of the overall development, encouraged to be creative and dedicated. Simultaneously, the Bank collaborates comprehensively with numerous universities, creating internship opportunities and work experience for students, while also investing in learning and research equipment for universities and coordinating in staff training. As a result , the SHB brand has received widespread recognition from international organizations. SHB has consistently been honored with a series of prestigious awards such as "Best Bank in Asia," "Bank with Excellent Workplace Environment," and many other awards from reputable international financial organizations such as The Asian Banker and Finance Asia. SHB has also received high praise and trust from international financial institutions such as the World Bank, IFC, ADB, and JICA. In the first edition of Fortune magazine's TOP 500 list of the largest companies in Southeast Asia, SHB ranked 137th in the region and 17th among Vietnamese financial institutions and businesses. Since the beginning of the year, SHB has also been honored by many domestic and international organizations with prestigious awards such as: “Biggest ESG Impact – Banks in Vietnam”; “Best Commercial Bank – SME in Vietnam” and “Most Diverse, Fair & Inclusive (DEI) Working Environment – Banks in Vietnam”; “Best Sustainable Financing Practices Bank” in 2024… 
These awards not only affirm SHB's position in the domestic market but also demonstrate the bank's stature in the region and its sustainable development orientation over more than three decades, opening up many opportunities for cooperation with international partners, helping SHB continuously grow stronger and consolidate its position in Southeast Asia. With a clear, differentiated strategy, tailored to each stage and with a long-term orientation, along with a solid foundation and deep culture, SHB is steadily progressing alongside its customers, the people, and the country. The bank is committed to sustainable, safe, and efficient development, continuously improving its governance capacity according to international standards and modern models. SHB will continue to contribute to creating and spreading positive values to society and the community, joining hands to build a strong and prosperous nation, and entering a new era – the era of the Vietnamese nation's rise. The post A Bank with Heart, Reaching New Heights with the Country appeared first on SHB Bank.
Source: http://www.shb.com.vn/ngan-hang-co-tam-cung-dat-nuoc-vuon-tam/ 
Việt Nam•14/11/2024
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