I owe money for my plane ticket.

Speaking to Thanh Nien newspaper , a representative from Bamboo Airways said that the airline has worked with its charter partner, and payment may be delayed or made later, but for customers who have already purchased tickets, the airline is still obligated to ensure their flight schedule.

Meanwhile, the Taiwan Tourism Bureau stated that, following negotiations, Taiwan's We Love Tour company and Winner International Travel Vietnam Co., Ltd. reached an agreement ensuring that all affected tourists can return to Taiwan even if they still owe money for their airfare.

Winner company representatives discussed the fee collection process in Phu Quoc with Taiwanese tourists.

A total of four charter flights from yesterday to today (February 14th) transported 750 Taiwanese tourists who had arrived in Phu Quoc on February 9th and 10th back home. These charter flights also carried 292 tourists from We Love Tour whose itineraries were abandoned in Phu Quoc. These 750 tourists were organized by various Taiwanese companies to visit Phu Quoc for the Lunar New Year holiday.

However, the authorities also confirmed that the Taiwanese travel company had not yet paid Bamboo Airways for the February 14th flight tickets they had booked for their customers.

Previously, during negotiations on Tuesday (February 13) between We Love Tour CEO David Lin and Bamboo Airways President Chang Chih-chia in Taiwan, mediated by the Taiwan Tourism Assurance Association (TQAA), Lin stated that the company could not withdraw money to pay Bamboo Airways because it was during the Lunar New Year holiday, according to Focus Taiwan .

Nearly 300 Taiwanese tourists abandoned in Phu Quoc?

However, the meeting concluded favorably for the Taiwanese tourists, with Bamboo Airways agreeing to bring We Love Tour's customers home on humanitarian grounds. Details of the agreement between the Taiwanese travel company and the Vietnamese airline were not disclosed.

A representative from We Love Tour affirmed that the company takes full responsibility for the controversies that occurred in Phu Quoc and will fully compensate customers.

Speaking to Taiwanese media, many tourists participating in the tour program expressed frustration about their experience. A tourist named Chang said that problems began even before arriving in Vietnam, as their departure flight schedule kept changing.

Today, the stranded group of 292 passengers boarded several different charter flights to return to Taiwan.

Another tourist, surnamed Yang, revealed that their group didn't even have a Taiwanese tour leader accompanying them to Vietnam on the day of departure. Some people intend to sue We Love Tour after the abandonment incident.

Taiwan's tourism authority said it will conduct an investigation to determine if We Love Tour committed any wrongdoing. Meanwhile, the TQAA will assist those affected in resolving any financial disputes.

Authorities added that those negatively affected by the collapse of the Phu Quoc holiday could also seek legal compensation from the Taiwanese travel company.

Quick update at 12 PM on February 14th: Taiwanese tourist group abandoned in Phu Quoc.

Source link: https://thanhnien.vn/vu-300-khach-dai-loan-bi-bo-roi-o-phu-quoc-no-tien-ve-may-bay-185240214122806091.htm