Eximbank said that on the morning of March 19.3, Eximbank representatives met PHA customers in Hanoi, accordingly, Eximbank and customers discussed frankly in the spirit of "cooperation, understanding and sharing". The parties agreed to coordinate to resolve the case, ensuring reasonable rights for both parties as soon as possible.
As soon as there was information in the press, Eximbank has been urgently checking, reviewing, evaluating and adjusting policies, regulations, processes, contracts and agreements, including interest calculation methods, fees in lending, granting credit via cards as well as customer care processes to promptly support, share, and ensure harmonious benefits for both banks and customers.
After the '8 million to 8 billion debt' incident, Eximbank changed its calculation method
According to information from the State Bank, before the news of Mr. PHA's debt of 8,5 million VND, after 11 years it increased to 8,8 billion VND, causing a stir in public opinion, the State Bank also sent an official dispatch to Eximbank. Request the bank to arrange leaders to directly answer or inform the press agencies and public opinion about responsibilities, powers and directions for handling the case in the spirit of asking, listening and absorbing. people's opinions. Urgently verify the case, protect the legitimate rights and interests of customers and banks. Report the results of handling the case to the State Bank before March 21.3.
Previously, for inactive accounts, Eximbank put them on the list of "hibernating" accounts. However, later, the bank allowed these accounts to operate again and assigned the right to decide on fee and interest exemptions and reductions to the branch director. After the incident of "hibernating" accounts incurring fees, on March 20.3, Eximbank announced in the internal system that customers' payment accounts had not been used for a long time, had no transactions and had a balance of 0 VND. , the bank will not debit SMS Banking fees or account management fees.
