SGGPO
Shopee officially applies a co-checking policy for orders placed from 0:19 on May 5, 2023, nationwide, fulfilling its commitment to providing users with a safe and reliable shopping experience. trust.
|
| Customers can ask the delivery staff to guide and assist in co-inspection |
Co-inspection of goods in e-commerce (e-commerce) is a term that refers to the fact that the goods are agreed to be checked by the forwarder and the customer. When buying online, the co-checking policy plays an important role, minimizing the situation of receiving products that are different from the description and wasting time for the return and exchange process just because the goods are not checked and viewed.
Shopee co-checks emphasizes "clear" and "safe" criteria through a set of terms and practices, ensuring fairness for buyers, sellers and delivery staff.
Accordingly, Shopee co-checking applies to orders that display "Co-checked" information in the "Order information" section on Shopee application after placing an order. Buyers are inspected in terms of product appearance, making sure the quantity and color match the description. If the product is not checked correctly or shows signs of damage, the buyer has the right to refuse to receive the goods.
 |
|
Co-checked orders will have the note “Co-checked” in the delivery instructions |
In addition, the buyer can also ask the transport unit to instruct the co-inspection method and provide necessary tools such as scissors, paper cutters, etc. to conduct the co-inspection. At the same time, the shipping unit will be allowed to take pictures or record the entire co-inspection process to save proof of handling if a complaint occurs later.
To ensure the interests of the parties, the buyer must maintain the integrity of the product during the co-inspection, and must not drop, break, scratch, scratch, or stain the product. Shopee Dong Kiem also requires buyers not to tear, not open the manufacturer's seal, not open the anti-counterfeit stamp or tear the product's stamp or delivery information slip and not try it. product. In the case of a post-co-check return, the buyer must pay in full for the products in the order along with all the packaging, accessories and accompanying papers, especially the shockproof layer to ensure the integrity of the product. when returned to the seller.
In the opposite direction, the buyer's co-inspection will motivate the seller to complete the steps of checking the quality of input goods, properly preserving the products, and optimizing customer care and after-sales services. .
Cases in which Shopee does not apply: The Shopee co-check policy will not apply to some specific categories and products. Specifically, orders with products in the group: Vouchers & Services; Fresh and frozen foods; Milk – Eggs (fat cream powder, animal & vegetable butter, cheese & cheese powder, ice cream, eggs, tofu; bonsai, cars). Besides, the co-check also does not apply to orders with a value greater than 3 million VND (price after promotion, excluding Seller Voucher, Shopee voucher, Shopee coin and shipping fee). In particular, this policy does not apply to orders shipped by Viettel Post, VN Post, VN Post Savings, Seller's self-delivery channel, or express channel...
