Received and resolved 139 consumer complaints in Ha Tinh.

In 2023, the Ha Tinh Provincial Consumer Protection Association received, advised on, and assisted in resolving 139 cases of complaints and denunciations from consumers related to the purchase of goods or use of services.

According to the Ha Tinh Consumer Protection Association, consumers are now more concerned about protecting their rights when buying goods and using services. However, there is still a segment of the population who have a lax attitude towards shopping, preferring to buy cheap goods or purchase goods without requesting invoices or receipts...

The Provincial Consumer Rights Protection Association distributed informational leaflets in Nghi Xuan district.

In 2023, the Provincial Consumer Protection Association received, advised, and assisted in resolving 139 cases of consumer complaints and denunciations. Of these, 125 cases were successfully mediated via telephone, Zalo, and email; the remaining cases involved direct consultations. The complaints mainly concerned the sale of goods that did not meet quality standards (as advertised), delayed flights for tour groups without timely payment, and car sales contracts not being fulfilled as agreed.

Furthermore, in 2023, the association also intensified its efforts to disseminate legal information and basic consumer knowledge to help consumers protect themselves when purchasing goods and services, thus avoiding losses. Accordingly, the association printed and distributed 17,500 leaflets in coordination with local authorities, promoting consumer rights and responsibilities, guiding consumers towards informed consumption, and prioritizing the use of Vietnamese and local products. In addition, the association also conducted rapid testing of processed foods, vegetables, fruits, and beef for levels of borax, salbutamol (a growth hormone), and pesticide residues.

In developing its 2024 plan, the Provincial Consumer Rights Protection Association identified the task of continuing to effectively fulfill its role as an agency protecting consumer rights through activities such as raising public awareness through propaganda; supporting the resolution of complaints and denunciations; conducting market surveys, and testing product quality...

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