Binh Dinh province has just approved the process of operating a "hot" line to advise and answer problems for investors, businesses and people related to project activities in the area.
On June 13, Binh Dinh Department of Planning and Investment said that Mr. Pham Anh Tuan, Chairman of the People's Committee of this province, had just agreed on the operation process of the "hotline" to advise and answer problems for investors. investment in the province according to the previous proposal of this department.
 |
|
Quy Nhon urban area is developing very fast in the past few years |
The Chairman of this Provincial People's Committee assigned the relevant departments, agencies and localities to widely inform the above operation process to a large number of businesses and people to know, reflect and monitor...
Accordingly, the "hot" line will be led by Mr. Nguyen Bay, Director of the Investment Promotion Center (Department of Planning and Investment of the province) with:
– Phone number: 0913475933
– Email: ipcbinhdinh@gmail.com or ttxtdt@skhdt.binhdinh.gov.vn.
In addition, businesses and people can also contact phone number 0902230984 Nguyen Nhat Tri, Head of Investment Promotion Department, Investment Promotion Center for guidance and support.
The principle of receiving and processing information through the "hot" line must ensure timely, correct order, procedures and processes; only receive complaints and petitions via the "hot" line through the publicly available phone number and email system...
In particular, the person providing information through the "hot" line will be guaranteed to keep the identity and address confidential when requested. In case an information provider requests to know the results of processing information provided by him/her, the agency, organization or individual competent to handle and settle must notify such person.
The "hot" line refuses to receive and process information from suppliers who do not notify their full name and address; general information content, it is not possible to identify the specific content of the incident, where it happened, and who it is related to; information not related to project investment activities in the province…
Time to receive feedback and recommendations via the "hotline" phone number during office hours. The time to receive feedback and recommendations via the email "hotline" is 24 hours a day and 24 days a week.
 |
|
Binh Dinh province has just opened a development space with a large investment land fund along De Gi coast. Photo: DONG HUMANS |
Feedback and recommendations are processed through 7 steps and feedback is continuously received from receiving to replying. In particular, the recommendation information will be directly reported to the Director of the Investment Promotion Center by the duty officer within 10-15 minutes and transferred to the advice of the Director of the Department of Planning and Investment within 5 minutes.
In case the information exceeds the reply responsibility of the Department of Planning and Investment, the information will be reported to the Chairman of the Provincial People's Committee via phone and email message.
After that, the Chairman of the Provincial People's Committee will authorize the Director of the Department of Planning and Investment to inform the relevant localities and units to follow the direction of the Chairman of the Provincial People's Committee. Time for localities to receive, process and respond to information within 1 day. After that, the Director of the Department of Planning and Investment will report the results of the handling and handle the petitions and complaints of businesses and people, finishing the handling process in about 2 days...
On a weekly, monthly, 6-monthly and yearly basis, or upon request, the Department of Planning and Investment will report on the results of implementation as well as the effectiveness of handling complaints and recommendations via the "hotline" hotline. ".
