A government that is close to the people and serves the people.

A government that is close to the people and serves the people is a direct measure of social trust and governance effectiveness. From welcoming attitudes at public offices to proactive support, from administrative procedure reforms to promoting digital transformation, the government apparatus at all levels is becoming increasingly connected to the people, listening and acting for the common good. This is the foundation for building a transparent, modern government that supports the sustainable development of the locality.

The Phan Dinh Phung Ward Public Administrative Service Center has been operating smoothly since the beginning of its new model.

Changes in service style

Over the past two months, changes in the administrative system have been easily noticeable in every locality of Thai Nguyen . While previously people had many concerns when approaching government offices, now they are greeted warmly, guided attentively, and served with a responsible spirit.

At the Dinh Hoa Commune Public Administrative Service Center, a sign displaying the rules of conduct – 4 requests (hello, apology, thank you, permission), 4 always (always smiling, always gentle, always listening, always helping) and 5 don'ts (no causing trouble, no bureaucracy, no corruption or waste, no deception, no abuse of power) – is prominently displayed. These are not just slogans; they have become a commitment to civilized behavior for officials and civil servants.

These changes are all the more commendable in areas lacking in infrastructure. In Binh Yen commune, when the number of computers was insufficient during peak hours, officials brought their personal computers to provide support.

Mr. Phan Thanh Nam, Vice Chairman of the People's Committee of Binh Yen Commune and Director of the Commune's Public Administrative Service Center: We hope that people will not have to wait or experience any interruptions when completing procedures. Every official must create the most favorable conditions for the people; this is also a way for the government to get closer to the people.

In urban areas, the pressure to process applications is greater, and the spirit of service is demonstrated through innovation in operations. In Van Xuan ward, Party and government leaders are directly present at the One-Stop Service Center, signing off on applications and guiding procedures, building trust among the people.

Mr. Tran Xuan Truong, Secretary of the Party Committee and Chairman of the People's Council of the ward, affirmed: This is a new model, unprecedented in the history of our country's administration. The reality shows clear effectiveness: a streamlined apparatus, smooth operation, closer to and more responsive to the people.

Images of dedicated officials guiding the elderly in filling out forms, or patiently helping citizens handwrite each form, have transformed public authorities from distant entities into reliable support systems, accompanying and supporting the people.

Breakthrough through digital transformation

Alongside the innovation in service style is a fundamental step forward from digital transformation – the key to building a modern and transparent administrative system. From July 1, 2025, Thai Nguyen officially launched the Information System for resolving administrative procedures connected to the National Public Service Portal, becoming a common "window" for citizens and businesses to search and submit applications online.

Officials in Na Rì commune guide residents in carrying out administrative procedures in the digital environment.

After more than two months, shared digital platforms such as the document management and operational system, online video conferencing, email, and the provincial e-portal have been operating stably and effectively.

Mr. Nguyen Quoc Huu, Director of the Department of Internal Affairs, emphasized: This achievement is the result of the decisive efforts of the entire political system and the dedication of the staff and civil servants. More importantly, it affirms that the policy of a two-tiered government model is correct, bringing satisfaction and trust to the people.

The positive impact is clearly felt by the people and businesses. Ms. Hoang Thi Thu, the owner of a small business in Song Cong ward, said: "Previously, people had to travel many times to register their businesses, but now they only need to perform the operation on the public service portal, saving time and costs, and giving them peace of mind to expand production."

Nguyen Hong Phuc, a youth union member from Na Ri commune, shared: "The younger generation is accustomed to using smartphones, and when public services go online, all operations become more convenient. This is how the government gets closer to young people and spreads the spirit of digital transformation in the community."

From remote mountainous areas to bustling cities, the image of dedicated officials and civil servants, their civilized behavior, the frequent presence of leaders at the one-stop service center, and modern digital platforms are creating a new face for the government of Thai Nguyen.

"Governance close to the people" has gone beyond mere slogans, becoming a vibrant reality, laying the foundation for Thai Nguyen's rapid, sustainable, and comprehensive development. People's trust has been strengthened, and the aspiration for innovation has been awakened...

According to the Index for directing, managing, and evaluating the quality of services provided to citizens and businesses in the electronic environment, as of September 5, 2025, Thai Nguyen achieved 87.31 points, ranking 1st out of 34 provinces and centrally-administered cities.

As of September 14, 2025, the province is eligible to provide 2,143 online public services, including 934 full-process procedures, of which 275 have been implemented; the remaining 1,753 procedures are at the partial level.

Source: https://baothainguyen.vn/chinh-polit/202509/chinh-quyen-gan-dan-phuc-vu-nhan-dan-d833a44/