Despite economic fluctuations, people’s demand for Tet shopping still increases significantly. The popularity of “online shopping” also contributes to the vibrant picture of the Tet delivery market.
The process of unloading goods from trucks to the post office to prepare for delivery.
The shipping market is bustling before the Lunar New Year holiday. Mr. Nguyen Long, a post office manager of J&T Express in Ho Chi Minh City, said that the number of orders during Tet increased 2-3 times compared to normal days. This year, his post office recorded an increase of about 20% in orders compared to the same period last year.
In addition to standard orders, the Tet season also witnessed a sudden increase in special orders such as apricot blossoms, orchid pots, peach blossoms, tables and chairs... Large volume and size make delivery time longer, shipping costs for delivery services increase, but customers are still happy to choose delivery services because of the convenience.
In addition, this is also the time when many customers return to their hometowns, causing a situation where orders are placed but no one receives them. Especially in businesses, factories, garment factories and processing plants, workers often return home early for Tet, causing more difficulties in the delivery process. In this situation, the shipper and the post office must actively communicate to support delivery, and at the same time, agree with the store on how to handle unsuccessful orders.
According to a representative of J&T Express Vietnam: The closer to Lunar New Year, the more orders come in, the staff has to work at 200% capacity to keep up with the series of Tet orders.
The shipper team at J&T Express post office works continuously during the peak days at the end of the year.
In the last month of the year, the shipping unit has deployed recruitment and training of new personnel to ensure continuous service 24/7. Not only equipped with in-depth knowledge of the delivery process, the shipper team is also trained to work professionally with retail stores.
In addition to the efforts of shippers, J&T Express also scores points thanks to the application of technology in all stages from receiving parcels, operations, payments to interacting with customers, proactively strengthening the transportation team to improve transportation efficiency. Thereby, minimizing congestion and overload, ensuring that each order is delivered quickly, bringing peace of mind to the recipient.
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