Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) has informed about the case of customers in Bac Ninh being psychologically manipulated by scammers and appropriating money from their accounts.
Recently, the People's Court of Tu Son city, Bac Ninh province opened first instance hearings in the case of Ms. TTC (residing in Tu Son, Bac Ninh) requesting banks (including Vietcombank) to compensate for the lost money. in the account (the incident occurred from 2022). This is a case where a customer is defrauded by a fraudster, provides information according to the fraudster's instructions and has the money taken from the account by the fraudster. Regarding this case, Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) has some information.
In recent times, facing complicated developments in the financial crime situation, especially high-tech crimes related to banking transactions, including property appropriation fraud in many forms, Vietcombank has continuously issued many warnings to advise customers to follow safe transaction instructions, proactively avoid risks and protect their assets.
Vietcombank.com.vn's website has warnings but many customers still do not fully understand the information.
Information on safe transaction instructions is regularly updated by Vietcombank on the bank's official website and on the interface of VCB Digibank.
Specifically, fraud warnings on the Vietcombank.com.vn website
However, Vietcombank regrets that there are customers like the case of Ms. TTC who, due to psychological manipulation, threats, and coercion by fraudsters, installed fake software on their phones and did not do so properly. According to the bank's instructions on safe transactions, by his own actions he provided all the security information provided by the bank specifically for customers (username, service access password). VCB Digibank, SMS OTP authentication codes to activate VCB Digibank services, activate Smart OTP and authenticate financial transactions) for fraudsters. From the confidential information provided by the customer, the fraudster committed acts of appropriating the customer's assets.
This is a criminal tactic that has been widely warned by state agencies as well as Vietcombank on mass media, posted at transaction headquarters and on transaction applications... during the past time. long.
In the above case, immediately after receiving customer feedback, in addition to providing statements and information related to payment accounts to customers as requested by customers, Vietcombank actively Coordinate, provide full information to the authorities and closely coordinate in the process of investigation, verification, and search for criminals to recover defrauded assets for customers according to the provisions of law.
According to the regulations on opening, management and use of accounts that customers have signed with the bank, customers have agreed to confirm their responsibility in securing payment transaction authentication factors. Along with the message sending security elements, the bank also sends a message warning customers not to provide this information to others, so customers always receive full warning information from the bank. row.
Vietcombank will continue to take necessary measures according to the provisions of law to request the competent state agency to review the content of Ms. TTC's lawsuit to ensure legal rights and interests in accordance with regulations. the laws of the parties.
Vietcombank representative affirmed that the bank is always committed to protecting the legitimate and legal rights and interests of customers.
Vietcombank recommends that customers coordinate and pay attention to warnings from authorities, banks' warnings and warning information on the mass media to proactively further enhance responsibility. Secure personal transaction information, identify fraudulent tricks of increasingly sophisticated and diverse high-tech criminals... to protect your assets.
| Previously, on March 20, the jury issued a verdict, forcing Vietcombank to compensate Ms. TTC 3 million VND as part of the loss in the account that Ms. TTC opened at this bank.
The court said that the bank's Kinh Bac branch was partly at fault for not explaining the bank's regulations carefully and also not warning customers about the crooks' new tricks. Therefore, Ms. TTC was not aware of her behavior of revealing identification factors, identification factors or security factors so that thieves could take advantage of the 11,9 billion VND in her account. In Vietcombank's regulations as well as terms related to contracts, it is clearly stated that in cases related to errors caused by the customer revealing account password information, the customer must be fully responsible. |
Mr. Minh
