The people are at the center.

With the people at the center, as the goal and driving force of reform, the province has been implementing a comprehensive range of administrative reform solutions, linked to organizational restructuring, digital transformation, and building a service-oriented government. The outstanding results in administrative reform and improved service quality for citizens and businesses not only contribute to enhancing the effectiveness and efficiency of state management but also strengthen the people's trust in the government at all levels.

Streamlined and efficient organization

The province currently has 125 Public Administrative Service Centers, including 1 provincial-level center and 124 commune-level centers. These centers are organized and operated stably, becoming a direct point of contact between the government and the people. Personnel are allocated in a streamlined but efficient manner, with an average of 5.37 dedicated officials and civil servants at each commune-level center, along with support from youth union members and community digital technology teams.

The completion of regulations on the organization and operation of 100% of Public Administrative Service Centers at all levels has created a clear legal framework, ensuring uniformity in receiving, processing, and delivering results of administrative procedures, contributing to enhancing the professionalism and responsibility of officials and civil servants.

One of the highlights of the province's administrative reform is the review, reduction, and simplification of administrative procedures. The province has approved a plan to simplify 1,621 administrative procedures; of which, the processing time has been reduced by 30% for 980 procedures. Many document components have been simplified through the exploitation and use of digital data, minimizing the need for citizens to resubmit documents already available in the state database.

In particular, the province has strongly implemented the resolution of administrative procedures regardless of administrative boundaries. 1,368 administrative procedures are received and processed at the commune-level Public Administrative Service Centers, allowing people to complete procedures in the most convenient location, without being restricted by their place of residence or household registration. This is an important step forward, clearly demonstrating a service-oriented mindset that puts the people at the center.

Digital transformation has been identified as a crucial "lever" in administrative reform. The information system for handling administrative procedures in Tuyen Quang province has been upgraded to meet the requirements of operating a two-tiered local government model, with the capacity to serve at least 5,000 simultaneous accesses and an average response time of less than 2.5 seconds for each workflow.

The system has integrated and connected with 24 national and specialized databases, enabling citizens and businesses to provide information only once, minimizing paperwork, costs, and travel time. The rate of online public service delivery reached 95.30%, of which full-process online public services accounted for 46.73%.

Simultaneously, the digitization of records and results of administrative procedures has been accelerated, with a digitization rate of 87.67% and an electronic rate of 88.06% for issued records. This is an important foundation for the formation of shared digital data, serving management, administration, and the provision of public services more effectively.

The province has organized numerous training courses on operating the Public Administrative Service Center, using online public service systems, applying artificial intelligence, and improving public service culture for hundreds of officials and civil servants. The spirit of shifting from "management" to "service" is gradually spreading, contributing to changing the working style and attitude of officials and civil servants, towards professionalism, friendliness, and responsibility towards the people.

The measure of success is the satisfaction of the people.

The administrative reform efforts of Tuyen Quang province have yielded clear and measurable results, quantifiable by specific figures.

The province's index for directing, managing, and evaluating the quality of service to citizens and businesses in the implementation of administrative procedures and public services in real time reached 89.50 points, ranking "Good" and placing it 14th out of 34 provinces and cities nationwide. These figures not only reflect the effectiveness of the administrative apparatus but also demonstrate the increasingly strengthened trust of the people in the government.

However, the province also frankly acknowledges that there are still shortcomings and limitations, such as difficulties in resolving some procedures in the land sector; a low rate of exploitation and reuse of digitized data; and slow handling of feedback and suggestions from citizens in some areas. These limitations necessitate even stronger and more decisive reforms in the future.

Looking ahead to 2026 and beyond, the province is determined to continue prioritizing the satisfaction of the people as its highest goal and guiding principle for all administrative reform activities. The focus will be on further simplifying administrative procedures, expanding full-process online public services, perfecting digital government and a service-oriented government; and simultaneously building a team of officials and civil servants who are "close to the people, understand the people, and serve the people" in accordance with the spirit of the Public Service Culture Project.

Administrative reform is a persistent, long-term journey with no end point. With strong political determination, a systematic approach, and the consensus of the entire political system, Tuyen Quang province is gradually building a modern, professional, transparent, and efficient administrative system. Each case is processed faster, each procedure is simplified, and each satisfied smile from citizens upon receiving the results of administrative procedures is the most vivid evidence of the ultimate goal of administrative reform: serving the people.

Text and photos: Thanh Phuc

Source: https://baotuyenquang.com.vn/xa-hoi/202601/nhan-dan-la-trung-tam-f0e537c/