Tan Ninh strives to serve the people.

Early in the morning, the Tan Ninh Commune Public Administrative Service Center was quite crowded with people coming to handle administrative procedures. Mr. Tran Duc Minh from Hamlet 1 said: “I came to register my birth and the staff kindly guided me on how to fill out and submit the online application. I found it very easy and quick. The application was processed quickly and I received the results on the same day.”

People come to the Tan Ninh Commune Public Administrative Service Center to handle administrative procedures.

As for Ms. Nguyen Mai Trang from Thai Yen village, when she came to register her marriage, she was guided by officials on how to complete the online application. According to Ms. Trang, after receiving guidance from the officials, she understood the process, so she can now complete any necessary procedures from home.

According to Tran Thi Nhung, Deputy Director of the Tan Ninh Commune Public Administrative Service Center: “The center has 6 civil servants working there. In the beginning, there was a lot of unfamiliarity with the operation, and the number of applications received and processed for administrative procedures increased significantly. However, the staff proactively studied and researched the new regulations, procedures, and processes for handling administrative procedures, so the center's operations are running quite smoothly.”

Tan Ninh commune was established by merging Nua town and Thai Hoa and Van Son communes. After the merger, the commune has a population of 27,427 people. With the motto "Putting the people at the center of service," after operating a two-tiered local government, the commune has resolutely reformed its thinking and methods, shifting from a management mindset to a service-oriented one. The commune has determined that genuine reform is necessary, in accordance with the directives of the Central Government and the province. Therefore, the commune has assigned and arranged officials and civil servants working at the public administrative service center according to their expertise and training in the fields of land administration, environment, justice, civil registration, policy, culture and social affairs , business registration, etc., to guide and receive administrative procedures from citizens and organizations.

Identifying the development of a team of officials and civil servants capable of meeting job requirements is a core element in building a people-serving government. Therefore, along with selecting and assigning capable and enthusiastic officials and civil servants to perform their duties, Tan Ninh commune has propagated to its officials and civil servants the attitude and work style of serving the people according to the slogans "3 no's," "4 manifestations," and "5 knowledges," always being welcoming, friendly, listening attentively, and providing thorough guidance on the process of handling people's work. At the same time, it has coordinated with relevant units to train and improve digital skills for officials and civil servants, especially skills in using document management software, receiving and processing online administrative procedures; and using digital assistants to answer legal documents and administrative procedures. As a result, officials and civil servants at the commune's public administrative service center strictly adhere to regulations and work ethics, always maintaining a welcoming, respectful, attentive, and responsible attitude in receiving and processing administrative procedures.

To ensure that administrative procedures are received and processed quickly and conveniently, the People's Committee of the commune has invested in modern infrastructure and equipment to meet the requirements for working and resolving administrative procedures. The center has installed a LAN network system to serve the online registration needs of the people. It has arranged 6 transaction counters, 7 networked computers (including 1 machine to guide people in entering online applications); 1 automatic queue number machine, 5 printers, 1 photocopier and 7 scanners, and tables and chairs for people coming to resolve administrative procedures. At the same time, the commune has arranged a system of signboards and waiting areas to create favorable conditions for people. The commune also publicly displays 399 administrative procedures under the authority of the People's Committee of the commune, as well as procedures that are free or chargeable when performed online at the public administrative service center and on the commune's electronic information portal.

To better serve the people, Tan Ninh commune will continue to improve its communication efforts through Zalo and Facebook groups, and the local broadcasting system, to ensure that people understand administrative regulations and procedures. Simultaneously, it will strengthen management and control over the application process, resolutely preventing situations where citizens and businesses have to submit additional documents multiple times. Regularly, officials and civil servants will participate in training courses to improve their professional skills, expertise, and ability to guide and support the people.

Text and photos: Thùy Linh

Source: https://baothanhhoa.vn/tan-ninh-no-luc-vi-nhan-dan-phuc-vu-276932.htm