Increase convenience with EVNNPC CSKH application

The deployment of EVNNPC CSKH application - an application for taking care of electricity customers has brought many new experiences, increased convenience for customers, in accordance with the "customer-centric" orientation set by EVNNPC.

Doan Hung Electricity staff advise and guide customers to install the EVNNPC CSKH application on smartphones.

At Phu Tho Electricity Company, the EVNNPC CSKH application has been widely deployed and received positive responses from people across the province. Typically, at Doan Hung Electricity Company with a total of over 37,300 customers, including over 31,000 residential customers and about 6,200 customers who are businesses and organizations using electricity outside of residential use; to date, nearly 4,000 customers in this area have installed and used the EVNNPC CSKH application.

Mr. Nguyen Van Tan - a household electricity customer in Tan Long area, Doan Hung town shared: "After being informed about the EVNNPC CSKH application, I installed and used it immediately. Since installing the EVNNPC CSKH application, I can easily look up information about electricity bills, power outage schedules, as well as send online support requests without having to go directly to the transaction office..."

Not only Mr. Tan, many other customers have also felt the practical benefits that the application brings. Looking up information, paying bills or reporting electrical problems have all become simpler and easier.

The EVNNPC CSKH application is currently developed on two popular operating system platforms, IOS and Android, helping customers easily access and use it on personal mobile devices. This application allows users to monitor electricity usage, look up bills, electricity information, power outage schedules, send support requests and respond to information related to electricity services.

With a friendly and modern interface, EVNNPC CSKH application brings many conveniences to electricity customers.

Through the EVNNPC CSKH application, customers not only have access to transparent information but also experience convenient and fast service. In particular, in case of electrical problems, customers can quickly send support requests and track the troubleshooting process directly on the application without having to call or go directly to transaction offices. This is a big step forward in improving the quality of customer service in the electricity industry, while contributing to increasing transparency and building trust from customers.

Promoting the application deployment in the coming time, comrade Nguyen Manh Hung - Deputy Director of Doan Hung Electricity said: "In the coming time, Doan Hung Electricity will continue to promote propaganda and advise, guide customers to install and use the application. Striving for the goal set in 2024, Doan Hung Electricity will have 30% of electricity customers install and proficiently use the EVNNPC CSKH application on smartphones. Thereby, improving the quality of electricity customer care in the province day by day.

The deployment of the EVNNPC CSKH application not only helps customers to use electricity services more conveniently but is also an important step in the modernization of the electricity industry. With the outstanding utilities that the application brings, EVNNPC CSKH will certainly become a powerful tool to support customers, helping to improve the experience for customers using electricity.

Thuy Phuong

Source: https://baophutho.vn/tang-tien-ich-voi-ung-dung-evnnpc-cskh-219970.htm