Enhance convenience with the EVNNPC Customer Service app.

The deployment of the EVNNPC CSKH application – a customer care application for electricity users – has brought many new experiences and increased convenience for customers, in line with EVNNPC's "customer-centric" orientation.

Staff and employees of Doan Hung Power Company advise and guide customers on installing the EVNNPC CSKH application on their smartphones.

At Phu Tho Power Company, the EVNNPC Customer Service application has been widely deployed and received positive responses from people throughout the province. For example, in Doan Hung Power Company, with a total of over 37,300 customers, including over 31,000 residential customers and approximately 6,200 non-residential businesses and organizations, nearly 4,000 customers in this area have installed and are using the EVNNPC Customer Service application.

Mr. Nguyen Van Tan, a residential electricity customer in Tan Long area, Doan Hung town, shared: “After being informed about the EVNNPC Customer Service application, I immediately installed and used it. Since installing the EVNNPC Customer Service application, I can easily look up information about my electricity bill, power outage schedule, and submit online support requests without having to go directly to the transaction office...”

Not only Mr. Tan, but many other customers have also experienced the practical benefits that the application brings. Looking up information, paying bills, or reporting power outages have all become simpler and easier.

The EVNNPC Customer Service application is currently developed on two popular operating systems, iOS and Android, making it easy for customers to access and use on their personal mobile devices. This application allows users to monitor their electricity usage, look up bills, view electricity cost information, schedule power outages, submit support requests, and provide feedback related to electricity services.

With its user-friendly and modern interface, the EVNNPC CSKH application offers many conveniences for electricity customers.

Through the EVNNPC Customer Service application, customers not only have access to transparent information but also experience convenient and fast service. In particular, in the event of a power outage, customers can quickly submit support requests and track the progress of troubleshooting directly through the application without having to call or visit the service centers. This is a significant step forward in improving the quality of customer service in the power industry, while also contributing to increased transparency and building customer trust.

To promote the application's deployment in the coming time, Mr. Nguyen Manh Hung – Deputy Director of Doan Hung Power Company, said: “In the coming time, Doan Hung Power Company will continue to promote propaganda and advise and guide customers on installing and using the application. We strive to achieve the target set for 2024: 30% of electricity customers in Doan Hung will have installed and proficiently used the EVNNPC CSKH application on their smartphones. This will further improve the quality of customer care for electricity users in the province.”

The deployment of the EVNNPC Customer Service application not only makes it more convenient for customers to use electricity services but also represents a significant step in the modernization of the electricity industry. With the outstanding benefits the application offers, EVNNPC Customer Service will certainly become a powerful tool to support customers and enhance their electricity usage experience.

Thuy Phuong

Source: https://baophutho.vn/tang-tien-ich-with-evnnpc-cskh-application-219970.htm