The entire province currently has 2,124 administrative procedures under the jurisdiction of various levels of government, including 1,750 at the provincial level and 374 at the commune level. Cumulatively from the beginning of 2025 to date, the Provincial Public Administrative Service Center has received 126,598 applications and resolved 124,383 applications, of which 124,360 were resolved on time or ahead of schedule, achieving a 99.9% success rate. At the commune and ward public administrative service centers (cumulatively from July 1st to date), 221,943 applications have been received and 215,048 resolved, of which 211,900 were resolved on time or ahead of schedule, achieving a 98.5% success rate. In particular, many departments, agencies, and commune-level People's Committees have no overdue records, such as the Department of Industry and Trade, the Department of Health, the Department of Education and Training, Quoc Viet commune, Dinh Lap commune, Bac Son commune, etc.
To achieve these results, the Provincial People's Committee has recently intensified its direction to agencies, units, and commune-level People's Committees to strengthen control and reform of administrative procedures, focusing on resolving administrative procedures for citizens and businesses on time and within deadlines, minimizing overdue applications.
Ms. Hoang Thi Luan, Deputy Director of the Provincial Public Administrative Service Center, stated: From the beginning of 2025, the center advised the Provincial People's Committee to issue a plan for controlling and reforming administrative procedures and implementing the one-stop and integrated one-stop mechanisms, emphasizing that resolving administrative procedures on time and within deadlines is a key and crucial requirement. In particular, after the two-tiered local government model came into operation, the center continued to advise the Provincial People's Committee to issue directives and guidance documents to strengthen the effective implementation of administrative procedure resolution under the new conditions and requirements.
Accordingly, the Provincial People's Committee has directed agencies, units, and commune-level People's Committees to publicly and fully disclose administrative procedures under their jurisdiction on time, so that citizens and businesses can easily understand, conveniently search for, and follow the prescribed procedures; to review, standardize, and digitize application forms and declarations, aiming to reduce the required information by at least 20% by reusing digitized data. Monthly, the Provincial People's Committee will publicly list agencies and units that are slow in resolving administrative procedures on the province's electronic portal and administrative procedure resolution information system; 100% of delayed administrative procedure files will have an apology slip as prescribed. In addition, the Provincial People's Committee also requires departments, sectors, and commune/ward People's Committees to assign staff with expertise and communication skills to work at administrative service centers at all levels.
Ms. Chu Thi Chuyen, a civil servant in the Justice and Civil Registry Department at the Khanh Khe Commune Public Administrative Service Center, shared: "During the performance of my duties, I always strive to process procedures quickly, ensuring that people do not have to wait long. For complex cases, I provide specific guidance so that people can prepare all the necessary documents from the beginning, avoiding the need for multiple supplementary submissions. From July 1st until now, in the area I am responsible for, 100% of the received applications have been processed on time and according to the correct procedures."
In particular, the promotion of online public services has created a strong shift in administrative reform. Many procedures that previously required in-person submission have now been digitized, allowing for electronic submission of documents, payment of fees, and receipt of results on a single platform. This not only saves time and costs but also reduces the burden on one-stop service centers, thereby improving the quality and speed of document processing.
Mr. Phung Van Trieu, from Nam village, Van Quan commune, shared: "In mid-November 2025, I completed the social welfare assistance procedure through the online public service portal on the National Public Service Portal. Because I had been guided by the staff once, I was able to submit the application from home without having to go to the public administrative service center. After a few minutes, the submission was completed, and I received a text message on my phone scheduling the date for receiving the results. I found it very convenient."
With the goal of building a service-oriented administration that places citizens at the center, ensuring timely processing of administrative procedures is not only a requirement but also a commitment of all levels of government. Currently, as we approach the final months of the year, this is a crucial time to achieve administrative targets, and timely processing of procedures for citizens and businesses is a key evaluation criterion. In the coming period, agencies and units will continue to strengthen measures, promote the implementation of procedures electronically, and reduce processing times for appropriate procedures to ensure timely processing and create satisfaction for citizens and businesses.
Source: https://baolangson.vn/day-nhanh-giai-quyet-thu-tuc-cuoi-nam-5065585.html
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