Implementing public ethics among civil servants and public employees

In order to build an honest, creative, active, and serving government at all levels, truly "of the people, by the people, for the people", in recent times, Quang Ninh has always focused on enhancing the sense of responsibility and ethics in performing public duties of cadres, civil servants, and public employees; building a team of professional, disciplined, dedicated, exemplary, dynamic, creative civil servants and public employees serving the people.

On the first working day after the Lunar New Year holiday, the Department of Home Affairs organized surprise inspection teams at a number of units and localities at agencies and units directly receiving documents and handling administrative procedures to serve people and businesses, such as: Ha Long City Public Administration Service Center Branch, Quang Yen Town Public Administration Service Center Branch; surprise inspection of discipline and order in performing public duties at Tran Hung Dao Ward (Ha Long City) and Cong Hoa Ward (Quang Yen Town).

The inspection team of the Department of Home Affairs inspected the operations of the Quang Yen Town Public Administration Service Center Branch. Photo: Song Ha

Through inspection, it was found that 100% of the staff working at the branches of the public administrative service center were present at their work locations, performing well the tasks of welcoming, guiding, receiving, appraising documents, and resolving administrative procedures to serve the people and businesses. The working spirit of the staff was serious...

Not only after the Tet holidays, but also in recent times, the province has regularly instructed its staff, civil servants, and employees in agencies and units to strengthen discipline and administrative discipline; overcome the situation of avoidance, shirking, working half-heartedly, fearing responsibility, procrastination, and failure to meet assigned work requirements. Promote the widespread implementation of Regulation No. 144-QD/TW dated May 9, 2024 of the Politburo "on ethical and revolutionary standards of cadres and party members in the new situation"; create strong changes in the awareness, actions, and responsibilities of organizations and individuals in the political system, especially the heads of agencies, units, and localities.

The province has implemented publicity and transparency in the management and operation of state administrative agencies; maximized the role and responsibility of government leaders at all levels in receiving people, having dialogue with people, promptly handling petitions, reflections, recommendations and concerns of people; focused closely on the grassroots, listened to thoughts and aspirations, promptly had dialogue, directed reasonable and sympathetic solutions; ensured the legitimate and legal rights and interests of the people.

A working session of officials and civil servants at the Reception and Results Department of Dam Ha commune (Dam Ha district).

In 2024 alone, state administrative agencies at all levels in the province received 6,647 citizens with 3,923 cases. The total number of complaints, denunciations, recommendations and reflections received and processed was 9,335; thereby, 392/459 complaints and 11/13 denunciations were resolved (including transferred cases) under the jurisdiction of administrative agencies at all levels in the area.

Quang Ninh always pays close attention to, resolutely and comprehensively directing administrative reform work, so that agencies, units and localities can effectively implement administrative reform contents. The total number of administrative procedures at 3 levels of government in the province is 1,716 administrative procedures. In 2024 alone, the provincial level received 149,280 administrative procedure records, the rate of records resolved on time and before the deadline reached 99.8%; the district level received 600,698 administrative procedure records, the rate of records resolved on time and before the deadline reached 99.8%; the commune level received 185,606 administrative procedure records, the rate of records resolved on time and before the deadline reached 99.9%.

Along with that, authorities at all levels have also stepped up inspection and examination of the implementation of public ethics of civil servants, thereby promptly correcting working style and manners. In 2024 alone, departments, branches and localities have carried out 48 inspections and examinations of responsibilities, including specialized inspections on the implementation of public duties of civil servants for 8 departments, branches and 2 localities in handling administrative procedures to serve people and businesses. By the end of 2024, conclusions of 39 inspections and examinations had been issued. Through inspections and examinations, recommendations were made to review and review the responsibilities of 11 groups.

The Department of Home Affairs' public service inspection team suddenly inspected the activities of the Ha Long City Public Administration Service Center Branch. Photo: Song Ha

Agencies, units and localities direct the serious implementation of the Provincial Inspectorate's inspection conclusions on the responsibility of performing public duties of civil servants and public employees in handling administrative procedures and providing public services to people and businesses. Effectively implement Directive No. 41-CT/TU dated February 15, 2024 of the Provincial Party Standing Committee on "strengthening the Party's leadership in citizen reception and complaint and denunciation settlement in the new situation", summarizing 10 years of implementing Directive No. 35-CT/TW of the Politburo on strengthening the Party's leadership in citizen reception and complaint and denunciation settlement.

Through promoting many solutions, units and localities have maintained and strictly implemented discipline, administrative discipline, practiced standard working style and office culture; improved sense of responsibility and work efficiency in performing public duties; focused on implementing work in a spirit of high concentration, determination, efficiency, ensuring progress and quality.

Source: https://baoquangninh.vn/thuc-thi-dao-duc-cong-vu-trong-doi-ngu-cong-chuc-vien-chuc-3344333.html