- The most recent example is the Hanoi - Dong Hoi (Quang Tri) railway line, which has just begun operation. This line is for tourists , with ticket prices commensurate with the high quality. Whether seated or sleeping, the amenities in the carriages are considered by the investor to be equivalent to business class on an airplane. Before that, there was the Red Phoenix train connecting Hanoi and Hai Phong, also serving tourism.
- What is noteworthy about these tourist trains?
- Technically, the train carriages are entirely domestically built, applying advanced technology. But more importantly, it's the service. Tourists are always demanding, so to develop the brand, tourist trains must always ensure cleanliness, punctuality, and attentive staff... These are things that were often complained about with older trains. This also means that our railway industry is beginning to transform, learning to provide genuine service.
- Whatever you do with dedication will be rewarded accordingly. Whether it's a slow train or a high-speed train in the future, the quality of service will determine customer retention. A new service mindset leads to significant change. Choosing competition to survive will lead to a way out.
Source: https://www.sggp.org.vn/tim-thay-loi-ra-post808079.html
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