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If you are unable to log in to VNeID, you can try the following tips to resolve the issue.
1. Incorrect ID card number entered.
One of the common mistakes many users make without realizing it is entering the wrong ID number. Sometimes, due to haste, we accidentally enter the wrong number or miss a single digit, preventing us from logging in. Please be more careful and double-check before attempting to log in again.
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2. Forgot your VNeID password
Forgetting your VNeID password will also prevent you from logging into VNeID. Open the VNeID application. On the login screen, select "Forgot password". Then, enter your verification information and click the "Submit request" button to receive a new password. Alternatively, you can use your chip-based citizen identification card to retrieve your password.
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3. VNeID account not yet activated.
If your VNeID account is not yet activated, you obviously won't be able to log in to the application. Go to https://vneid.gov.vn and select "Activate Account". Next, enter your personal identification number and phone number and click "Submit Request". That's it.
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4. The phone is not compatible with the VNeID application.
To use the VNeID app, your phone must be running Android 5 or iOS 13 or later. Please check your phone and update to the latest operating system.
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Those were some explanations about why you might not be able to log in to VNeID and how to fix it. Thank you for watching.
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