Small matter, do not blow up

The story began with an order for 30 cups of tea with a request to write each person's name on each cup. Angry at this request, the shipper posted the story on social media with the customer's phone number and address. As a result, the female customer became the focus of criticism, was forced to lock her personal page, and was suspended from work by the company. Meanwhile, the shipper herself also lost her job for violating professional rules. The incident was not a big deal, but the outcome left those involved in a difficult situation, both suffering from social criticism and losing their jobs.

It is worth mentioning that such incidents are not rare in today's society, especially in the context of "ordering" no longer being a trend, but becoming an essential part of life. However, the reason why this incident has "made waves" on social networks is because of the behavior of both sides. Instead of discussing with each other to find a good solution for both, after only a few lines of text messages, both sides posted the incident "online" and were then swept away by the so-called "judgment of the online community".

Both characters in the above story have their own reasons, neither is completely right nor completely wrong. But the biggest mistake is the disclosure of other people's personal information, in this case the customer, which is an act of violating personal data, as stipulated by law. From there, the story that was just a personal conflict turned into an online war of words, many people even went to the female customer's company website to attack, or others used offensive language to target the shipper's family...

The matter probably would not have gone too far if both sides had calmly found a common voice by behaving civilly, putting themselves in the other person's shoes to understand, respect and share. The customer could have considered making additional requests or agreeing on additional fees and time. On the contrary, instead of refusing immediately, the shipper could have negotiated additional conditions or politely refused. Then, this story would have definitely had a much gentler and simpler ending.

The incident once again shows that in daily life, especially in an era where online communication is becoming increasingly popular, learning how to behave wisely and flexibly in each situation is essential to avoid unnecessary incidents that negatively affect life.

HAI DUY

Source: https://www.sggp.org.vn/chuyen-be-dung-xe-ra-to-post810031.html