Don't make a big deal out of a small thing.

The incident involving 30 cups of tea that went viral on social media in recent days once again shows that sometimes even a small situation in life, if handled without calmness and proper communication skills, can quickly escalate into an unexpected crisis.

The story began with an order for 30 cups of tea, accompanied by a request to write each person's name on a separate cup. Outraged by this request, the delivery driver posted the story on social media, including the customer's phone number and address. As a result, the female customer became the target of public criticism, forced to lock her social media account, and was suspended from her job. Meanwhile, the driver also lost his job for violating professional ethics. What started as a minor incident ended up causing hardship for those involved, facing social stigma and losing their jobs.

It's worth noting that incidents like this are not uncommon in today's society, especially in a context where ordering online is no longer just a trend, but has become an essential part of life. However, the reason this incident caused such a stir on social media is because of the way both sides handled it. Instead of communicating to find a solution that would benefit both parties, after just a few text messages, they took the matter online and were then swept up in what is called "the judgment of the online community."

Both characters in the story above have their own arguments; neither is entirely right nor entirely wrong. However, the biggest mistake is publicly disclosing someone else's personal information, in this case, a customer's, which constitutes a violation of personal data and is regulated by law. From there, what was originally a personal conflict escalated into an online war of words, with many people even attacking the female customer's company website, while others used abusive language targeting the delivery driver's family...

The situation might not have escalated so much if both parties had calmly found common ground by behaving civilly, putting themselves in the other's shoes to understand, respect, and empathize. The customer could have considered making additional requests or negotiating extra fees and delivery times. Conversely, instead of immediately refusing, the shipper could have negotiated further conditions or politely declined. In that case, the story would certainly have had a much smoother and simpler ending.

This incident once again demonstrates that, in daily life, especially in an era where online communication is becoming increasingly prevalent, learning how to behave tactfully and flexibly according to each situation is essential to avoid unnecessary incidents that negatively impact one's life.

HAI DUY

Source: https://www.sggp.org.vn/chuyen-be-dung-xe-ra-to-post810031.html