CMC Telecom places customers at the center of its development.

"When recruiting a new employee, regardless of the department, the first thing we want them to understand and bring to work is the spirit of putting the customer at the center of all actions," shared Mr. Pho Duc Kien, Deputy General Director and Chief Operating Officer of CMC Telecom, when asked about the company's philosophy.

CMC Telecom considers customers as the central focus for the company's growth.

Launched in 2008 with the philosophy of "Customer Centricity," customers have become the center of every decision related to the provision of products, services, and experiences at CMC Telecom.

After completing the North-South backbone network - CVCS, directly connecting to the Southeast Asian terrestrial cable network (A-Grid) to provide a stable, high-capacity connection for Vietnamese businesses, CMC Telecom continues to provide Data Centers (DCs) based on the "Be Spoke" philosophy. CMC Telecom's DC in Tan Thuan (Ho Chi Minh City) is not only the most modern data center in Vietnam today, but also the only DC in the country providing services with a customized design for each large customer segment.

Amidst the booming digital transformation and the growing demand for Cloud First, CMC Telecom has proactively researched and developed CMC Cloud – a make-in-Vietnam cloud platform optimized to meet the needs of Vietnamese businesses. Simultaneously, the company continuously collaborates with and strengthens high-level partnerships with major cloud providers such as AWS, Microsoft, and Google to offer the best quality international cloud services to domestic businesses.

Recognizing early on that converged digital services are an inevitable trend to meet business needs, in 2017 CMC Telecom also made its biggest transformation to date, from an ISP to a converged service provider, adding IT Outsourcing and Security services for businesses.

As of mid-2023, statistics show that CMC Telecom is leading the digital infrastructure market, being used by 100% of banks in Vietnam – a customer group considered to be the most demanding and stringent. In addition, 50% of the businesses in Forbes' Top 100 global brands are also using services from this Vietnamese provider.

Source link: https://thanhnien.vn/cmc-telecom-dat-khach-hang-la-trong-tam-de-phat-trien-185230828181507402.htm