Over the past year, the Khanh Hoa Provincial Tax Department has implemented various solutions to promote the provision of electronic services to taxpayers through the eTax Mobile application on mobile devices. However, after one year of implementation, the number of taxpayers who have installed the eTax Mobile application remains very limited.
Widely publicize the benefits of eTax Mobile.
According to Mr. Luong Xuan Thu, Head of the Propaganda and Taxpayer Support Department of the Provincial Tax Department, in order to achieve the goals of the "Project for the Development of Non-Cash Payments in Vietnam giai đoạn 2021 - 2025", the "National Digital Transformation Program to 2025, orientation to 2030" of the Prime Minister, and to provide maximum support for taxpayers, in March 2022, the General Department of Taxation officially launched the provision of electronic services to taxpayers through the eTax Mobile application on mobile devices. This is considered a major step forward in the application of digital technology and the implementation of digital transformation in the tax sector, meeting the essential needs of individual taxpayers and business households.
In May 2022, the provincial tax department began widely deploying the eTax Mobile application throughout the province. The Provincial Tax Department and its branches established steering committees and implementation teams; issued official documents urging the implementation of the eTax Mobile electronic tax application; and assigned specific targets to each department, branch, and tax team to strive for widespread implementation. In addition, the provincial tax department intensified its efforts to promote the benefits of the eTax Mobile application on mobile devices through social media and mass media. When citizens visited tax offices, departments were tasked with promoting and assisting them in installing and using the application. As a result, several taxpayers registered to use the eTax Mobile application and experienced its benefits firsthand. Mr. Trinh Duc Binh (Phuoc Long Ward, Nha Trang City) shared: “A month ago, I bought a car. At that time, the car dealership discussed paying the registration fee and other fees with a service fee of 3.5 million VND, but I wouldn't have to pay this fee if I did it myself. After researching, I learned that installing the eTax Mobile application on my mobile phone allows me to pay the registration fee myself without having to travel. To save costs, I contacted tax officials and received assistance in installing the application. As a result, I was able to pay the registration fee myself, saving on service fees. As someone working in the real estate sector, I deal with many tax-related transactions. Since installing the eTax Mobile application, I can easily and quickly access all necessary information related to fulfilling my obligations and new tax policies anytime, anywhere, which is very convenient.”
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| Tax officials guide citizens on how to install the eTax Mobile application via their mobile devices. |
The number of users is still limited.
Although the eTax Mobile application offers many benefits and the provincial tax department has implemented various solutions to promote its widespread use, after one year of deployment, the number of taxpayers who have installed and transacted through the eTax Mobile application remains very limited.
At the Nha Trang City Tax Department, tax inspection teams have been promoting electronic tax payment via the eTax Mobile application by sending open letters and providing instructions on the process of verifying electronic tax transaction accounts through commercial banks to 8,387 income-paying organizations and tax agents. This is to coordinate guidance for individuals with income from salaries and wages, and for individuals with personal income tax obligations arising from capital investment and capital transfer activities, to make electronic tax payments through the application. In addition, the department distributed 22,100 leaflets, documents, publications, and brochures. As a result, 6,333 individuals have been granted electronic transaction accounts, including 3,819 business owners and 2,514 individuals with income from salaries and wages. However, to date, the total number of individual taxpayers who have paid taxes electronically through the eTax Mobile application is only 655 cases, including 524 business households and 131 individuals with income from salaries and wages. At the Western Khanh Hoa Regional Tax Office, only 449 people have installed the eTax Mobile application; the Southern Khanh Hoa Regional Tax Office has 432 people...
One of the challenges for the Tax Department in achieving the goal of "popularizing" eTax Mobile to the entire population is that individuals are not yet aware of the benefits of the eTax Mobile application and the need to change their habits of performing administrative procedures electronically instead of manually. In addition, many business owners are older, do not use smartphones, and are hesitant to learn about and adopt the technology. Furthermore, the eTax Mobile system is not yet linked with many commercial banks, making it difficult for individual taxpayers to access electronic tax payment, thus discouraging taxpayers from adopting it.
Mr. Luong Xuan Thu stated that in the coming time, the provincial tax department will continue to promote and guide people in using applications, especially those with features for tax lookup and payment, to help people proactively and easily pay taxes. At the same time, he requested that state administrative agencies and income-paying organizations in the province intensify propaganda and encourage employees to install and use the eTax Mobile application. Furthermore, to ensure the synchronized and rapid implementation of tax payment via the eTax Mobile application for each individual, the Provincial Tax Department proposed that the General Department of Taxation coordinate with commercial banks to promote and introduce the application's benefits to taxpayers; and continue to upgrade the eTax Mobile application to connect with other agencies and departments so that taxpayers can look up their tax payment documents when needed...
The eTax Mobile application has key functions such as: Registering to open an electronic tax transaction account with the tax authority; looking up personal income tax, value-added tax, and registration fee obligations; land-related financial obligations, etc.; looking up tax declaration records, tax settlements, taxpayer information, dependent information, and several other utilities for taxpayers.
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