Shareholders are pleased with the impressive business results.
SHB's Annual General Meeting always attracts significant attention from shareholders and investors. SHB is currently among the banks with the largest number of shareholders in the market, with over 100,000 shareholders.
At this year's general meeting, SHB shareholders expressed their joy and excitement at witnessing the bank's continuous breakthroughs and impressive achievements in all aspects: efficient business operations, positive contributions to culture and sports , and social welfare activities. These results further affirm SHB's position, prestige, and sustainable development throughout its 32-year journey alongside the country.
Speaking at the general meeting, shareholder N.D.T shared emotionally: “ I feel that investing in SHB was absolutely worthwhile. I have attended many general meetings, but the one at SHB was the most enjoyable, because the Chairman and the Board of Directors always truly listen to the shareholders. I would also like to congratulate SHB on completing and exceeding its targets, and completing the payment of cash and stock dividends – a clear testament to its operational efficiency and concern for shareholders.”
A panoramic view of SHB's 2025 Annual General Meeting of Shareholders, with over 1,000 shareholders attending in person.
This shareholder expressed strong confidence in SHB's long-term growth potential and hoped that the Board of Directors would remain strong and healthy to continue steering SHB further, bringing sustainable value to shareholders: " I hope that in the future I can pass on my SHB shares to my children as a precious asset ."
Besides the business results, shareholders were also moved to recall the special milestones when SHB was the bank accompanying the Vietnamese national football team at the ASEAN Cup 2024, organizing flights to bring fans and their families to Thailand to cheer on the team – a humane and inspiring act that spread a love of football and a strong national spirit. Shareholders hope that SHB will continue to provide such meaningful journeys, so that shareholders are not only committed for profit, but also for pride.
In 2024, SHB exceeded all targets set in the plan approved by the General Shareholders' Meeting. Specifically, SHB recorded pre-tax profit of VND 11,569 billion, a 25.2% increase compared to the previous year. Total assets reached VND 747,478 billion, an 18.6% increase; outstanding loans reached VND 533,984 billion; and the operating expense/total operating income ratio (CIR) was 24.4% – the lowest in the entire industry – thanks to the promotion of process digitalization and the application of technology to operations, services, and products throughout the system.
The bank consistently implements strict risk management policies. Capital adequacy ratios and risk management practices consistently exceed the regulations of the State Bank of Vietnam. The capital adequacy ratio (CAR) is above 12% according to Basel II standards, and the liquidity risk ratio meets Basel III standards. The non-performing loan (NPL) ratio is controlled at 2.4%, achieving the NPL control target as planned by the General Shareholders' Meeting.
SHB has completed the payment of its 2023 dividends in cash at a rate of 5% and in shares at a rate of 11%, thereby increasing its charter capital to VND 40,658 billion, further solidifying its position as one of the top 5 largest private banks in the system. This increase in charter capital is significant in enhancing the bank's financial capacity, increasing SHB's competitiveness in the process of international economic integration, and especially meeting the expected interests of shareholders.
Throughout its development journey, SHB has always focused on and continuously increased the benefits for shareholders and investors. SHB's annual dividend payout ratio has consistently ranged from 10-18% for many years. The bank is also one of the three earliest listed credit institutions on the Vietnamese stock market and is currently part of the VN30 group – the largest capitalized stock group on the market.
2024 also marked strong growth in the bank's international cooperation. SHB continued to complete the capital transfer steps in SHBFinance, SHB Laos and Cambodia, while expanding cooperation with leading global organizations such as ADB, IFC, KfW, WB and Busan Bank (South Korea)...
The Board of Directors answered shareholders' questions regarding business objectives and strategies.
SHB continues to maintain and expand its relationships with many international financial institutions and organizations, with a network of over 600 correspondent banks worldwide, helping to affirm its position and enhance its reputation. In particular, SHB has mobilized 3-year term capital from international financial institutions to finance green projects in accordance with SHB's green financing framework.
Besides business development, SHB always focuses on actively participating in social welfare activities, especially programs supporting people in difficult circumstances. Recently, in collaboration with the Ministry of Public Security, SHB and T&T Group jointly provided funding for the construction of 700 houses for poor and near-poor households in Bac Lieu province with a total amount of 42 billion VND. Prior to that, in 2024, SHB and T&T Group partnered with the Ministry of Public Security and local police forces to implement a program to build 150 houses and one school for people and children of ethnic minorities in mountainous areas of Northern provinces affected by storms, floods, and natural disasters.
With the philosophy of "Business development linked to social responsibility"; and in line with the spirit of Chairman Do Quang Hien: "Contributing to society is a duty and an honor for businesses," for many years, SHB has continuously spread profound humanitarian values and promoted the fine traditions of the nation. Through the Central Committee of the Vietnam Fatherland Front and the Fatherland Fronts of provinces and cities, SHB and the businesses of businessman Do Quang Hien have donated thousands of billions of VND to support the poor and vulnerable in society; support localities in overcoming the consequences of natural disasters, storms and floods; the Covid-19 pandemic; and build solidarity houses, eliminating temporary and dilapidated houses in many mountainous and border provinces, etc. Notable examples include the program to donate 1,000 houses of compassion to the poor and people with meritorious services in Ha Giang province with a total cost of 60 billion VND; and the donation of 25 billion VND to eliminate temporary houses and build solidarity houses for poor households in Dien Bien province, etc.
For many years, SHB has been among the top 5 banks contributing the most to the national budget in Vietnam. The bank has also implemented financial support packages and interest rate reductions totaling trillions of VND (interest rate subsidy loan program; housing support loan package for low-income earners); and has assisted customers in developing business plans and provided comprehensive financial products and services on a modern technology platform, helping customers manage their finances effectively. SHB also actively connects businesses with reputable organizations, providing market information and government support policies, helping businesses stabilize and develop.
Recently, SHB, in collaboration with T&T Group, organized the 2025 Cultural Festival, creating a brilliant impact on the market. The event was held to express gratitude, strengthen bonds, increase employee love and pride in the organization, and provide impetus for a breakthrough phase; it also conveyed the mindset, aspirations, and vision of T&T and SHB, ready to enter a new era – an era of national progress. In particular, the Cultural Festival was a journey to honor traditional values, combined with a spirit of creativity and innovation, to move towards a sustainable future for the organization and the nation.
Our goal is to achieve 25% profit growth and continuously increase shareholder value.
Following its success in 2024, SHB plans for 2025 with total assets exceeding VND 832 trillion, charter capital reaching VND 45,942 billion, and maintaining its position as one of the top 5 largest private banks in Vietnam. Pre-tax profit is projected at VND 14,500 billion, a 25% increase compared to 2024. Total outstanding loans are expected to grow by 16%. The non-performing loan ratio is expected to be tightly controlled below 2%.
As of March 31st, SHB's consolidated total assets reached VND 790,742 billion, a 6% increase compared to the end of 2024. Outstanding loans reached VND 575,777 billion, a 7% increase, focusing on investments in key production and business sectors and industries with growth potential aligned with the sustainable development orientation of the economy, creating a foundation for stable and efficient long-term growth. Credit quality continued to be controlled within safe limits thanks to proactive, decisive, and effective risk management and debt resolution solutions.
Shareholders highly appreciate and have confidence in SHB's development potential.
At the end of the first quarter of 2025, SHB's pre-tax profit reached nearly VND 4,400 billion, achieving 30% of the 2025 full-year plan. This growth demonstrates SHB's solid internal capacity and provides a favorable foundation for breakthrough growth targets in 2025.
Notably, this year the bank plans to pay dividends to shareholders at a higher rate than last year. The dividend payout ratio for 2024 is 18%, which includes 13% in shares and 5% in cash.
The bank continues to strengthen its risk management capabilities and monitor compliance with modern, effective international standards. In addition, the bank identifies the fight against corruption, waste, and negative practices as one of its core, ongoing, and long-term tasks, demonstrating its commitment to maintaining a transparent, fair, and efficient working environment. The bank invests in building a data platform and intelligent analytical tools to help forecast risks in real time and support quick, accurate decision-making, adapting to market fluctuations. Simultaneously, SHB implements modern risk management standards such as Basel III, the Advanced Capital Assessment Method (IRB), Asset-Liability Management (ALM), internal valuation (FTP), and International Financial Reporting Standards (IFRS) 9.
The bank continuously improves its governance and management capabilities, focusing on streamlining its organizational structure to be lean, strong, efficient, effective, and effective, while simultaneously decentralizing authority and promoting the proactive role of all levels.
Recently, Fitch Ratings announced its first international credit rating for Saigon - Hanoi Commercial Joint Stock Bank (SHB). Accordingly, SHB was rated “BB–” for long-term issuer default ratings (IDRs) in both local and foreign currencies, with a Stable outlook, placing it among the top banks in the banking sector.
Fitch is one of the world's top three credit rating agencies. A BB rating affirms SHB's reputation and financial capacity in the international market, reflecting its solid financial foundation and stable profitability.
With corporate culture as its core and technology as the driving force for breakthroughs.
In line with the Government's direction in developing science, technology, innovation, and digital transformation to drive strong national development in the new era, the Bank continues to invest in advanced technological solutions to optimize processes, provide superior customer experiences, and create modern, convenient, and secure digital banking services.
At the same time, SHB is strengthening cooperation with leading international technology corporations and financial institutions, helping to enhance its competitiveness in the present and create opportunities for future development, applying scientific solutions and digital transformation to achieve breakthroughs.
The congress was successful and all proposals were approved with a high percentage of consensus.
Recently, SHB signed cooperation agreements with SAP Fioneer and Amazon Web Services (AWS), marking a significant milestone in the strong and comprehensive implementation of its Transformation Strategy 2024-2028. This serves as the foundation for realizing the Bank of Future (BOF) initiative. This initiative will comprehensively transform SHB's competitiveness and customer service capabilities, delivering important results in 2025 and 2026, including: enhanced digital services, digitizing the customer journey, improving customer experience, increasing automation, efficient growth based on data technology, and modernizing core banking.
Bank of Future will be a model that fully integrates leading-edge technology platforms such as AI, Big Data, and Machine Learning into all processes, solutions, services, and products. SHB is the first bank in the ASEAN region to collaborate with SAP Fioneer to deploy Core Banking on the AWS cloud platform, once again affirming its pioneering step towards regional and international expansion.
In 2025, SHB's transformation focus will be on providing added value to customers and improving sales efficiency through key solutions such as: deploying tools to improve sales and sales management processes, managing loans in the retail and corporate banking segments; transforming digital channels to deliver a smoother and more intuitive online customer experience with world-class security.
The period 2026–2027 is a phase of accelerated growth, integrating the financial, digital, and customer ecosystem. SHB aims to become a bank with total assets of 1 trillion VND by 2026, marking a significant step forward in its position in the domestic and regional financial markets.
By 2028, the Bank aims for breakthrough efficiency and sustainable development. SHB aims to become the TOP 1 bank in efficiency, the most preferred digital bank, the best retail bank, and a TOP bank providing capital, financial products and services to strategic private and state-owned corporate clients, with a green supply chain, value chain, ecosystem, and development. By 2035, SHB's vision is to become a leading modern retail bank, a green bank, and a top digital bank in the region.
Simultaneously, SHB is undergoing a strong and comprehensive transformation based on four pillars: reforming mechanisms, policies, regulations, and processes; prioritizing people; focusing on customers and the market; and modernizing information technology and digital transformation. SHB continues to steadfastly adhere to its six core cultural values: "Heart - Trust - Integrity - Knowledge - Wisdom - Vision".
The SHB General Shareholders' Meeting also approved several important items, such as listing SHB bonds issued to the public and strengthening the Board of Directors to ensure resources for strategy implementation. The meeting unanimously elected Mr. Phan Dang Tuat as an independent member of the Board of Directors for the 2022-2027 term.
The 33rd Annual General Meeting of Shareholders of SHB Bank was successfully held. Shareholders attending the meeting unanimously approved all agenda items with an almost absolute majority. Representing SHB, Chairman of the Board of Directors Do Quang Hien pledged: Building on the 32-year tradition and strong financial foundation, the Board of Directors, the Executive Board, and all SHB employees will continue to uphold the corporate culture, the spirit of unity, confidence, self-reliance, national pride, and continuously learn and innovate in their thinking and working methods, striving for efficiency and effectiveness, and resolutely achieving the strategic goals and business plan approved by the Annual General Meeting of Shareholders.
At the same time, SHB continues to proactively connect social resources, awaken the national spirit, and unite with a United Heart – Bright Mind – Reaching New Heights, bringing prosperity to customers, partners, investors, shareholders, and the community; contributing to the prosperous development of the country, and accompanying the nation into a new era – the era of national progress!
Source: https://www.shb.com.vn/dhdcd-shb-but-pha-vuon-tam-trong-ky-nguyen-moi-ke-hoach-loi-nhuan-tang-25-co-dong-tin-tuong-dong-hanh/
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