Officials at the Ha Long Commune Public Administrative Service Center guide citizens in looking up administrative procedures.
While getting a copy of his grandchild's birth certificate ready for first grade, Mr. Nguyen Van Duc from Gia Mieu village said: "Because of my age, I used to be hesitant to go through administrative procedures due to the fear of having to travel multiple times and sometimes waiting for a long time. However, when I came to the commune's Public Service Center, the staff guided me attentively and thoughtfully step by step, and my application was processed quickly in a short time. I am very satisfied with the spirit and attitude of the staff here."
Not only Mr. Duc but many other residents have praised the sense of responsibility and professional work style of the staff and civil servants at the commune's Public Service Center. After the merger, Ha Long commune has a larger area and a larger population, so people have to travel further from their old localities to the Public Service Center, and the number of administrative procedures processed has increased. To prevent people from having to travel multiple times, wait long, and to minimize delays in processing applications, Ha Long commune has implemented a comprehensive set of practical and effective solutions.
Mr. Tong Van Giang, Deputy Director of the Administrative Procedure Service Center of Ha Long commune, said: “To be closer to the people, to better serve the people, the first thing the center always focuses on is building a team of exemplary officials and civil servants in all aspects. Each official and civil servant must be exemplary, strictly adhere to regulations and standards of ethics and lifestyle, and at the same time maintain a good office smile, warmly welcome, explain, and guide people and organizations thoroughly during the process of resolving administrative procedures.”
Along with streamlining the organizational structure and assigning staff with professional expertise and dedication to receiving, classifying, and delivering results, Ha Long commune has also consistently invested in the comprehensive infrastructure and equipment to support the center's operations. Currently, the center is equipped with a computer system connected to the internet, a printer, two A4 scanners; internet access, and specialized software to ensure all center activities are interconnected. Furthermore, the center is fully equipped with tables, chairs, air conditioning, fans, and drinking water for individuals and organizations conducting transactions.
The public and transparent listing of administrative procedures is carried out at the center and on the commune's website, integrating QR codes so that people can know and use them effectively. The center also publicly displays the phone numbers of leaders so that people can promptly report any difficulties in receiving and processing applications. At the same time, to better serve the people, the commune has established 17 digital technology teams, each with 9-13 members in 17 villages, to support people in installing VNeID, using online public services, and making cashless payments...
Furthermore, during the process of handling administrative procedures, the commune always pays attention to supporting vulnerable groups. Not only do they provide dedicated guidance when citizens come to the center to complete administrative procedures, but for elderly, sick, or infirm individuals who are unable to travel, the center also sends staff to their homes to assist with the procedures. From July 1, 2025 to May 21, 2026, the commune supported 202 vulnerable groups. This demonstrates the spirit of mutual support and ensures that no one is left behind in the implementation of administrative reform.
Like many other localities, the operation of the two-tiered local government in Ha Long commune during the initial period after the merger inevitably faced difficulties and obstacles. However, with a proactive and responsible spirit, and a continuous effort to improve service to the people, the staff at the center have consistently received praise from the public. This is evidenced by the figures: from July 1, 2025 to May 21, 2026, the rate of timely and early processing of applications reached 99.52%, with 100% of applications received and processed online. Based on the indicators of the "Indicators for serving citizens and businesses in implementing administrative procedures and online public services" according to Decision No. 766/QD-TTg of the Prime Minister , Ha Long commune has achieved 94.43 points, ranking 17th out of 166 communes and wards in the province. This contributes to improving the effectiveness of administrative reform, building trust and satisfaction among citizens and businesses towards the commune government.
Text and photos: Trung Hieu
Source: https://baothanhhoa.vn/ha-long-no-luc-vi-nhan-dan-phuc-vu-288763.htm
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