In recent years, businesses and production and trading households have increasingly adapted to the trends of the Fourth Industrial Revolution. Along with using technology to promote products and livestream sales, businesses selling goods and services are also increasingly using sales management software applications. This helps save time and costs, improve service quality, and enhance the consumer experience.
With the aim of increasing competitiveness, reaching customers in a multi-faceted way, and improving business efficiency, many businesses and households have gradually implemented digital transformation in their management and business operations, contributing to reducing operating costs and increasing profits. Among these, the increased use of sales management applications is one of the prominent digital transformation trends in the retail industry. In fact, the market currently offers many sales management applications provided by information technology companies, widely used by businesses and households. Most sales management software provides a full range of useful features such as inventory management, order management, and delivery management… with accurate statistics on the quantity and status of goods in stock; detailed information updates from order creation and processing to order receipt, cancellation, and return; detailed tracking of order status; and automatic synchronization of shipping cost reconciliation information into accounts receivable reports. Sales statistics, transaction history, employee timekeeping… Thanks to this, retail businesses can almost completely overcome the limitations of traditional business methods such as merchandise loss and financial risks when managing records… Using sales management software applications, retail establishments can also quickly resolve issues related to tax reporting, digital signatures, electronic invoices, and electronic payments, contributing to accelerating the digital transformation process.
Using the sales management software provided by VNPT Ha Nam since the beginning of 2023, Hien Le Pharmacy (Minh Khai Ward, Phu Ly City) now finds it easier to monitor and manage its store with just a computer or phone connected to the internet. The pharmacy owner, located anywhere, can track the number of customers per hour and per day, total revenue, and inventory levels; and simultaneously assess the quality of service provided by staff. Mr. Tran Ngoc Thanh, owner of Hien Le Pharmacy, said: Recognizing the crucial role of information technology and digital transformation in determining the effectiveness of any type of goods and services business, Hien Le researched and decided to implement sales management software alongside many other smart applications for product promotion, introduction, and sales. Through the sales management software, all business activities of the pharmacy are continuously and accurately updated. Thanks to this, the pharmacy can manage inventory and receive daily summary reports. Through the application, I can also identify which items are selling best and which products are most popular with customers, allowing me to plan for timely restocking.
Operating in the restaurant business, Tay Bac Restaurant (Le Hong Phong Ward, Phu Ly City) has also implemented a sales management software application for household businesses. With this application, the restaurant manages its input and output invoices and raw materials more effectively; sales operations such as ordering food and taking orders are all performed quickly through the application. The software also helps the restaurant track daily revenue, raw material delivery times, raw material origins, and inventory levels. Mr. Tran Duc Minh, owner of Tay Bac Restaurant, said: "Previously, before knowing about and using sales management software, I managed the restaurant using traditional methods of manual record-keeping or Excel spreadsheets, which often led to risks, especially data errors. Besides that, counting raw materials, delivery times, expiration dates, etc., all had to be done manually." Accounting, tax reporting, and tax filing tasks used to be very time-consuming and prone to errors. Now, all those limitations have been completely overcome by using modern sales management software. More importantly, thanks to the sales software, I can better understand the psychology, preferences, and characteristics of customers, thereby developing business strategies and solutions to improve service quality, meeting the diverse needs of customers ranging from small individual clients to large organizations and institutions.
To meet the demands of digital transformation and the application of technology in sales management for businesses and household businesses, major telecommunications and information technology companies in the province, such as VNPT Ha Nam and Viettel Ha Nam, have recently deployed many effective sales management software applications to their customers. Examples include VNPT HKD, VNPT Posio, Shop.ONE, and ViettelSale. Ms. Pham Thi Ngoc Han, Director of the Enterprise Sales Department, Business Center (VNPT Ha Nam), stated: Leveraging its leading role in digital transformation in the province, VNPT Ha Nam has built a digital transformation platform for the provincial government and the business community; and deployed a digital ecosystem for various industries and sectors. This includes the emergence and development of sales management software applications – tools that promote the digital transformation process for businesses and household businesses. To date, approximately 600 businesses and household businesses in the province have registered to use VNPT's sales management software applications, including VNPT HKD and VNPT Posio. These software applications can be used on multiple platforms, from desktop computers, tablets, laptops, and mobile phones, allowing business owners and household businesses to update sales information and data from anywhere.
Digital transformation in businesses and household businesses is a process of changing mindsets and applying technology and digital techniques to improve the efficiency of production and business operations, increase revenue, and enhance competitiveness. Among the many solutions being implemented to support businesses and household businesses in their digital transformation, it can be affirmed that information technology companies have been doing a good job of disseminating information, providing guidance, and supporting businesses and household businesses in installing and using modern applications for management and sales, and in transforming production and business models from traditional to modern to suit market trends.
Nguyen Oanh
Source: https://baohanam.com.vn/kinh-te/thuong-mai-dich-vu/hieu-qua-ung-dung-phan-mem-quan-ly-ban-hang-139508.html
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