Accordingly, VNPT added mobile broadcasting stations and upgraded radio resources for more than 3000 broadcasting stations to ensure network quality at nearly 300 major festival venues nationwide that are expected to gather. middle east people.
VNPT arranges transaction points to serve customers during the Tet holiday.
VNPT also focuses on the migration factor during the process of returning home for Tet from industrial parks to localities and has plans to supplement capacity in those localities. VNPT also broadcast more than 100 5G stations in 10 provinces/cities, focusing mainly on Hanoi and Ho Chi Minh City in densely populated areas to increase people's experience during the Lunar New Year. .
VNPT broadcasts more than 100 5G stations in 10 provinces and cities.
VNPT has developed a plan to ensure information security, is ready to coordinate to meet the requirements of state management agencies, has arranged more than 1.500 human resources and vehicles, and is ready to deploy information requirements. Unexpected news during the holidays from the authorities.
VNPT focuses on investing in the international Internet network with a capacity increase of 20% with many land cable directions to ensure redundancy in case of sea cable breakage. Backbone network capacity increased by 32% to meet traffic flow for fixed broadband Internet and mobile Internet customers.
VNPT has coordinated with major content providers and CDN providers to increase service quality and customer experience. Average connection capacity increased by 10-40% to ensure service quality.
In 2023, VNPT's fixed broadband network has been expanded and upgraded with large capacity, so it can fully serve the service needs of customers during the 2024 Lunar New Year.
VNPT has arranged more than 1.500 human resources and vehicles, ready to deploy information requests.
In addition to the guarantee of service quality and network, during the 2024 Lunar New Year holiday, customers who need support with VNPT's services and products can contact the support and care call centers. VNPT's customers such as Call Center 18001091: Consulting and answering products and services of VinaPhone mobile network; Hotline 18001166: Consulting and answering questions about fixed broadband products and services, MyTV; Hotline 18001260: Consulting and answering information technology and digital products and services.
These call centers will work even on holidays to ensure the fastest and most timely response and customer support.
VNPT also arranges and arranges on-duty points at transaction offices nationwide during the Tet holiday, directly supporting customers who need to register for services, change SIMs... Details of transaction offices and working hours During Tet, customers can contact Hotline 18001091 to know the operating hours of the nearest transaction point.
VNPT switchboard will work even on holidays.
Ensuring communication security, network security and customer care are the core tasks of VNPT. Therefore, all of VNPT's communication systems have been built to ensure redundancy and ready plans so that when problems arise, they can be handled quickly.
VNPT also implemented a staffing plan to be ready to handle arising situations and take care of customers before, during and after Tet.
Told him
