Accordingly, the SBV requires banks to review and ensure that fees, interest rates, and interest calculation methods for each type of card issued comply with the SBV's regulations and relevant laws. At the same time, we must be transparent, provide full information and take measures to ensure that customers have information about their rights and obligations, fees, interest rates, interest calculation methods (especially especially with credit cards) and changes (if any) during the customer's use of the card.
Units review card usage
Review the entire investigation and complaint handling process in accordance with the law; In case of complaints or feedback from customers during the process of using the card, the card issuer (TCPHT) will handle it in accordance with the procedures and regulations of relevant laws, ensuring speed, timeliness and decisively, not letting the case drag on affecting the legal rights of customers as well as the image and reputation of TCPHT.
In case of detecting unusual problems in the customer's card use (such as no transactions, long overdue debts...) through the control and supervision process, the card issuer needs to proactively inform them. to customers and coordinate with relevant parties to take timely remedial measures to ensure that the legal rights of customers and TCPHT are not affected.
In this official dispatch, the State Bank also requires banks to implement communication measures to customers (through mass media and communication channels that customers can easily access) about the rights and responsibilities of banks. customers in the process of issuing and using bank cards. Advise customers on measures to secure personal data and bank card information to avoid the risk of personal information being leaked and card information used for illegal purposes.
