Alarm raised over user data leak.

Ms. Tran Le Hang (Cau Giay district) has a habit of buying goods online on e-commerce platforms, or from stores with clear addresses and Facebook pages with high interaction and follower counts.

However, some time ago, Ms. Hang frequently received calls from multiple delivery drivers regarding an item she had already purchased and paid for. Because she was the one who directly bought and paid for the item, she immediately recognized the scammers as anyone trying to defraud her if they demanded the shipping fee. This situation subsided for a while, but recently, Ms. Hang reported that she has been harassed again by these impersonators posing as delivery drivers.

Unlike Ms. Hang, Ms. Nguyen Thanh Lan (Dong Da district) was not so lucky. She asked someone to receive her package for her but forgot to give detailed instructions, resulting in her being scammed out of over 300,000 VND for a package that contained only scrap paper.

Scams involving fake delivery drivers are rampant in the run-up to the 2025 Lunar New Year, due to high consumer demand. Several online shops have been receiving numerous reports from customers about being scammed by individuals posing as delivery drivers.

Ms. Tran Thanh Huong (Ba Dinh district), the owner of an online store selling imported goods on Facebook, said that despite changing shipping companies many times, customers' shipping information and delivery addresses are still exploited by cybercrime groups to carry out fraudulent activities and steal property.

Statistics from authorities show that out of a total of 148 fake websites impersonating agencies and organizations detected in December 2024 and January 2025, 62 websites impersonated e-commerce platforms and delivery companies. Among the major entities impersonated were: Vietnam Post, Viettel Post, Giao Hang Nhanh, Giao Hang Tiet Kiem, Lazada, Amazon, Shopee, etc.

Experts believe that the main cause of recent scams involving fake delivery drivers stems from leaked customer information. Data can be leaked from various sources, from users being eavesdropped on or monitored on their smart devices to security vulnerabilities at the units storing and managing customer information.

According to expert analysis, online scams are becoming increasingly sophisticated, with a high degree of accuracy in the information exploited by fraudsters. Simultaneously, the illegal buying and selling of data is becoming more common and complex. This allows fraudsters to obtain more detailed information about users.

Leaking delivery information not only risks financial loss but also causes users to be harassed by unsolicited advertising and sales calls. Furthermore, delivery companies suffer significant damage to their reputation, brand, and customer trust.

Therefore, authorities recommend that delivery service providers regularly check for security vulnerabilities and spyware in their systems, as well as review operational processes from order acceptance to delivery to customers, in order to detect and prevent the risk of information leakage in a timely manner.

To avoid becoming a victim of scams, users are advised to carefully check order information such as shipping codes, order numbers, and seller details before making any bank transfers.

In addition, security experts also emphasized the importance of limiting the sharing of personal information on social media and e-commerce sites, and avoiding clicking on suspicious links received via text messages or emails.

Source: https://kinhtedothi.vn/bao-dong-tinh-trang-lo-du-lieu-nguoi-dung.html