Rushing biometric authentication causes bank system glitches

Rushing biometric authentication causes system problems in a series of banks. Photo: MA

Since July 1, commercial banks have implemented Decision No. 2345 of the State Bank requiring authentication of electronic transactions using biometric methods. This is an extremely important step towards the use of online systems, digitization and digital transformation to create convenience for customers.

However, in the past two days, users of e-banking have encountered a series of errors related to biometric authentication, affecting customers' transactions.

Speaking with Lao Dong, Associate Professor Dr. Nguyen Thuong Lang - Senior Lecturer at the National Economics University expressed that creating a new regulation without any guarantee conditions or testing mechanism is one of the reasons leading to difficulties in applying technology conversion.

“I think we need a pilot period of about 3-4 months to test the software, test the application or develop because the current platforms are very superior,” Associate Professor, Dr. Lang said.

With customer transactions constantly experiencing errors, it is necessary to temporarily pause the conversion to adjust the system.

Associate Professor Dr. Nguyen Thuong Lang said that making changes related to digital transformation requires building digital ecosystems because they are highly reliable and have stable and effective operations. Banks need to coordinate to create a synchronous and systematic digital ecosystem.

Associate Professor Dr. Lang added that applying biometric authentication features, in addition to technical issues of information authentication, banks also need to upgrade information security technology.

Biometrics are confidential information related to each person's personal rights. When a management agency such as a bank receives customer information, there must be strict legal regulations to manage and appropriate sanctions to handle violations.

The best solution now is to strengthen the information security system. If customers' personal information is leaked, it can cause damage and risks to customers" - Associate Professor, Dr. Lang said.

Source: https://laodong.vn/kinh-doanh/cap-toc-chay-xac-thuc-sinh-trac-hoc-khien-ngan-hang-truc-trac-he-thong-1361301.ldo