Small businesses are an untapped 'gold mine'

In traditional loans, many experts believe that many small and medium enterprises (SMEs) still face many difficulties because their documents are often incomplete; many documents, accounting books and financial reports lack transparency, hindering the approval process. In addition, loan procedures take a long time, can last from several weeks to a month, leading to costly expenses and lost business opportunities.

Ms. Nguyen Thi Ngoan, Chief Financial Officer of MISA Group.

To contribute to solving this difficulty, reporters of Tin Tuc and Dan Toc newspaper had an interview with Ms. Nguyen Thi Ngoan, Financial Director of MISA Group, about this issue.

Madam, MISA once conducted a small survey on the borrowing capacity of small and micro enterprises, according to which, for every 100 enterprises that need to borrow, up to 97 enterprises are rejected, mainly due to lack of collateral and standard documents. So, what is the solution to remove the bottleneck for the capital needs of SMEs today?

Online, unsecured, paperless loan policies are the trend, the key to solving the bottleneck for capital needs of SMEs. This solution allows for complete digitalization of the process, no need for paper documents and 100% online implementation. Disbursement is also quick, within 24 hours instead of taking weeks like traditional loans; no collateral because it is replaced by evaluation based on digital data.

SMEs are a large, yet under-exploited market. Although this group contributes about 40% of employment to the economy , they only account for about 18% of total outstanding credit and up to 75% have never borrowed from a bank. This is an important driving force to promote economic growth and open up a potential market that has not been exploited.

A representative of Misa said that if Vietnam solves the problem of accessing capital quickly and unsecured, based on digital data, this will be a new growth driver, contributing to realizing the goal of Vietnam becoming a high-income country by 2045.

From that reality, MISA determined the mission of building MISA Lending (an online loan model based on digital data) as a platform that directly connects small and micro enterprises with banks, based on digital data from MISA software. With nearly 400,000 corporate customers using cloud solutions, this system provides a source of "live data" that is confirmed and shared by businesses to help banks assess risks in real time, thereby limiting bad debt and creating conditions for quick and transparent disbursement.

With MISA Lending, the platform of accounting, tax, invoice, cash flow data... for banks to quickly and transparently appraise. With the 5-1-0-5 minute model to complete the application, 1 day of approval, 0 collateral, and the support of 12 banks and credit institutions. Practice shows that from 2022 to present, MISA Lending has helped tens of thousands of businesses access capital, with a loan success rate of 30%, 10 times higher than traditional channels. Accumulated to date, through the MISA platform, more than 30,000 billion VND has been disbursed.

However, unlike traditional loans, online loans must be based on a lot of data, madam?

It is true that it must be based on Static Data (Credit History, CIC; Tax Report; Financial Obligations); Dynamic Data (Daily Cash Flow; Electronic Invoice; Accounting Data, Human Resources). Combining static and dynamic data helps banks to score credit transparently, evaluate more accurately and minimize bad debt risks.

The MISA Lending loan connection platform is a living proof of the practical effectiveness of online unsecured loans, specifically: In 2025 alone, as of September, the platform has supported the disbursement of nearly 14,000 billion VND, 2.5 times higher than the same period, the loan success rate reached 30%, 10 times higher than the traditional process.

The core of data analysis is not just technology or finance, but human value. In the past, millions of small businesses and households were left out of the game because they did not have collateral. That means they lost the opportunity to develop, expand production, and improve their lives.

When data is digitized and exploited properly, from static data such as credit history, tax reports, to dynamic data such as cash flow, invoices, accounting, banking... credit scoring can be more transparent and accurate, reducing the risk of bad debt. More importantly, capital is delivered to the right person at the right time. Each successful loan is not just a number, but a new opportunity, a small business investing in more machinery, a business expanding its store, a family stabilizing its livelihood.

To further promote, we recommend that the State Bank allow MISA to participate in the Sandbox to test the data-based P2P (peer-to-peer) lending model; at the same time, open direct access to National Credit Information (CIC) data and reform the credit guarantee mechanism based on digital data. For commercial banks, it is necessary to strengthen cooperation with digital platforms such as MISA Lending to both reduce appraisal costs and expand the market.

MISA is also collaborating with the National Payment Corporation of Vietnam (NAPAS) to build a co-branded card. When customers use this card to spend, the bill will be automatically transferred to the MISA system and the software will automatically account; when due, the system will automatically debit and pay via the bank. Thanks to that, the entire process from customer needs to payment and accounting takes place completely automatically, without the need for transactions.

This solution brings many benefits. Firstly, it saves up to 99% of human resource costs for both businesses and banks; secondly, it minimizes the risk of errors or mistakes in the accounting and payment process.

Thank you very much!

Source: https://baotintuc.vn/kinh-te/doanh-nghiep-nho-la-mo-vang-chua-duoc-khai-pha-20251006114655057.htm