Listening to the people through digital applications.

Smartphone applications, with their simple operation and fast connectivity, are gradually changing the way governments listen to the people, from passive to proactive, from indirect to direct and timely.

The recent deployment of the iGiaLai application by the Gia Lai Provincial Digital Government to receive on-site reports is a commendable step.

With just a few clicks, citizens can submit information about pressing issues related to urban order or the environment...

These complaints are now collected, categorized, and forwarded to the relevant authorities for prompt action, instead of being scattered and difficult to control as before.

Significantly, this is not just a technical tool, but a way for the government to demonstrate its open-mindedness, willingness to listen, and response to practical issues.

When citizens see that their voices are heard and addressed, their trust in the government is strengthened. Citizen satisfaction – an important measure of governance effectiveness – therefore has a solid foundation for a substantial improvement.

Previously, in response to the growing problem of high-tech crime, especially increasingly sophisticated online scams, the Gia Lai Provincial Police launched the Zalo Mini App "Gia Lai Cybersecurity Alert". This is a two-way communication channel that helps people receive timely alerts and allows them to report suspicious activities.

Building an application on a popular platform like Zalo increases accessibility and makes it suitable for a wide range of users, including those who are not tech-savvy.

The collected data is collected and processed scientifically , contributing to improved prevention and mitigation of losses caused by fraud, while also fostering a sense of vigilance within the community.

It can be said that applications like iGiaLai or "Gia Lai Cybersecurity Alert" are important pieces in building a digital government. A true digital government is not just about digitizing administrative procedures, but at its core, it is about the ability to connect, interact, and serve the people more effectively.

The goal of transforming Gia Lai into a model smart city by 2026 is therefore not just about technological infrastructure, but also about governance mindset.

When every citizen's feedback is considered a valuable source of data, and when every opinion has a place to be received and responded to, the gap between the government and the people will gradually narrow.

More importantly, by listening to and effectively utilizing information from the people, the government will be able to both address emerging issues well and proactively adjust policies in a timely manner.

Technology, ultimately, is just a tool. What truly matters is how the government uses that tool to serve the people. When listening to the people is done regularly, transparently, and responsibly through digital platforms, it is a clear manifestation of a government that is close to the people, of the people, and also a truly digital government in the era of digital transformation.

Source: https://baogialai.com.vn/lang-nghe-dan-qua-ung-dung-so-post585417.html