The "Digital Citizen of the Capital" platform

The iHanoi platform is designed as a comprehensive digital ecosystem, integrating online public services and utilities to support people's lives. It's a tool that helps citizens easily perform administrative procedures such as birth registration, business registration, planning information lookup, public service payments, and many other tasks with just a few taps on their phone or computer. iHanoi's high level of synchronization, with its ability to directly connect to national databases on population, land, social insurance, and many other fields, helps reduce traditional paperwork, increasing transparency and convenience in transactions with the government.

During the period of 2025-2026, Hanoi plans to comprehensively upgrade this platform to better meet the growing needs of citizens and businesses. The upgrade plan includes optimizing the user interface, adding intelligent search functions, supporting multiple languages, and integrating AI virtual assistants to help answer questions. The platform will also continue to expand its connections with national and local databases, ensuring that information is shared and updated synchronously. This will not only improve the speed of processing procedures but also enhance the accuracy of public service delivery.

Developing full-process online public services is a major goal of the upgrade phase. Services such as land use right certificates, construction permits, and marriage registration will be implemented fully, allowing citizens to complete the entire process online without having to visit administrative agencies in person. In addition, the city also plans to integrate artificial intelligence (AI) and big data into the platform to analyze and predict citizen needs, thereby providing more appropriate and effective solutions.

This upgrade not only brings clear benefits to citizens but also facilitates businesses. For citizens, iHanoi helps minimize travel time and costs when carrying out administrative procedures, while providing conveniences such as traffic information lookup, online medical appointment registration, and receiving notifications from the government. For businesses, this platform effectively supports activities such as business registration, license applications, and fulfilling legal obligations, helping to reduce costs and increase competitiveness.

Furthermore, iHanoi is not just a supporting tool but also plays a strategic role in enhancing state management capacity. Integrating and analyzing data from iHanoi allows the city government to make policy decisions based on real-world data, thereby improving management efficiency and the quality of public services. This is especially important in the context of Hanoi's efforts to become a leading smart city in Vietnam.

Despite its many benefits, the implementation of iHanoi also faces numerous challenges. One of the biggest difficulties is ensuring a synchronized technological infrastructure, especially in suburban areas and economically disadvantaged regions. Furthermore, ensuring the safety and security of personal information is crucial to building trust among citizens and businesses. The city needs to continue investing in technological infrastructure, improving the capacity of system operators, and establishing a clear legal framework to protect user data.

The "Digital Citizen of the Capital" platform – iHanoi – is clear evidence of Hanoi's determination to modernize its administration and improve the quality of life for its citizens. With the motto "Putting citizens and businesses at the center of government service," iHanoi not only provides practical benefits but also creates a solid foundation for the sustainable development of the capital in the digital age. Looking to the future, iHanoi will continue to be an important platform contributing to building a livable, modern, and smart Hanoi.

Source: https://mic.gov.vn/nen-tang-cong-dan-thu-do-so-ihanoi-huong-toi-chinh-quyen-phuc-vu-nguoi-dan-va-doanh-nghiep-197241231105612512.htm