At the Provincial Public Service Center, the process of receiving and handling administrative procedures has undergone significant changes compared to the past. From the initial guidance stage, citizens can scan publicly displayed QR codes to look up the procedure, required documents, processing time, and related fees. The automated queuing system reduces crowding and waiting times, creating a civilized and modern administrative transaction environment.
Officials at the Khong Lao Commune Public Administrative Service Center guide residents on using QR codes to look up the process for resolving administrative procedures.
Officials at the center regularly assist citizens in submitting online applications through the National Public Service Portal or the VNeID electronic identification application. Thanks to connections with the National Population Database and specialized systems, much personal information has been automatically synchronized, minimizing the need for citizens to resubmit documents already available in the system. Procedures related to residency, citizen identification cards, insurance, electricity, etc., all utilize electronic data. This eliminates the need for citizens to carry multiple documents as before, and significantly reduces the need for repeated document submissions.
Mr. Nguyen Duy Sy, residing in residential area No. 18 (Tan Phong ward), said: "When I went to renew my citizen identity card because it had expired, I only needed to provide my personal information for the officer to look up on the electronic database. The whole process was quick and efficient, and I no longer had to photocopy and notarize many documents like before."
The Provincial Public Service Center is also promoting online payment for many types of administrative fees and charges. Citizens can use their VNeID accounts or other electronic payment methods to fulfill their financial obligations by scanning QR codes at the transaction counter or on their mobile devices. According to Ms. Vu Thi Hai, a civil servant at the Department of Industry and Trade, guiding citizens to log in to their electronic identification accounts, submit documents, and make online payments has become a familiar process. When all documents are digitized, processing between agencies is synchronized and faster, reducing the workload for officials and improving the efficiency of inter-agency coordination.
Officials from Lai Chau Power Company guide residents through administrative procedures at the Provincial Public Service Center.
Not only at the provincial level, but the digitization of records and documents is also proving effective at the grassroots level. At the Public Service Center in Khong Lao commune, 100% of officials and civil servants have been issued and are using digital signatures in handling their work. In April 2026, the center received 361 administrative procedure applications, of which 339 were submitted online; the rate of digitization reached 84.5%. Notably, the satisfaction rate of citizens in resolving administrative procedures reached 100%.
Mr. Ly Quoc Huy, a civil servant at the Public Service Center of Khong Lao commune, said: "Previously, many documents had to be printed on paper, signed directly, and then sent through many specialized departments, causing wasted time and printing costs. With the use of digital signatures, documents are approved and signed directly on the electronic system. As a result, the time to process procedures has been significantly shortened, and all documents are updated synchronously on the information system for handling administrative procedures at all levels."
According to the report, from the beginning of the year until now, the entire province has processed 37,110 online applications, reaching 76.92%. In the first four months alone, agencies and units received 62,723 applications, of which 56,373 were submitted online, accounting for 93.37%. Notably, out of a total of 60,342 applications that have been processed, 59,809 were processed on time or ahead of schedule, achieving a rate of 99.08%; the rate of overdue applications was only 0.92%.
Continuing to enhance the effectiveness of digital transformation, in the coming period, the province will focus on improving information technology infrastructure and enhancing digital skills for officials and civil servants at the Public Service Centers at all levels. Simultaneously, it will strengthen communication and implement the "Digital Literacy for the People" movement, helping people gradually form the habit of using online public services. Maintaining and expanding the digitization of records and documents is expected to create a solid foundation for building a digital government, promoting comprehensive digital transformation, and moving towards a modern, professional, transparent administration that increasingly better serves the needs of the people.
Source: https://baolaichau.vn/chinh-polit/so-hoa-ho-so-rut-ngan-thoi-gian-tang-hieu-qua-525923
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