(BDO) On the morning of June 2, Thuan An City held a professional training conference on citizen reception and handling and settlement of complaints, petitions, complaints and denunciations in 6. More than 2023 delegates were leaders of departments, branches and mass organizations of the city; Chairpersons of People's Committees of communes and wards and officials and civil servants advise on receiving citizens, handling complaints and denunciations.
Delegates expressed their opinions at the conference
At the conference, Mr. Ngo Huu Phuc, Head of Operations Division 1, Binh Duong Provincial Inspectorate, communicated and disseminated the following contents: Some contents of Circular No. 04, Circular No. 05 of Government Inspectorate on Regulations on Citizen reception and stipulating the process of handling complaints, denunciations, petitions and reflections; general issues on citizen reception and handling of complaints and denunciations; rights and obligations of complainants, denunciators, petitions and reports, responsibilities of citizen receptions; Citizen reception activities of agencies, organizations, units, individuals...
Delegates raised many opinions related to situations encountered in the process of receiving citizens, handling applications, handling complaints, denunciations, recommendations, and reflections...
Through the training course, it contributes to improving the quality of citizen reception, helping cadres and civil servants master the knowledge, profession and skills in citizen reception, handling and settlement of complaints, denunciations, recommendations, and reflections. From there, in order to limit the letters and complaints over the level, promptly detect and solve the case right from the grassroots...
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