Experience a series of new utilities on the MSB mBank digital banking application | Business

Withdraw money without card

Focusing on investing, developing and applying digital technology to life, MSB has successfully deployed convenient features on the MSB mBank application, allowing users to experience withdrawing money without a physical card. Specifically, MSB has launched the Cash Withdrawal service by code at ATMs and STMs (Smart Tell Machines) to help customers make transactions faster, more conveniently and more securely when withdrawing money without having to carry a bank debit card. Operations are performed easily, quickly on the banking application and are highly secure.

Experience a series of new utilities on the MSB mBank digital banking application

In addition, customers can also scan QR codes to withdraw money at ATMs using smart mobile devices. This service allows MSB domestic debit card holders to own virtual debit cards to withdraw cash using QR codes at interbanks such as: BIDV, Vietcombank, Agribank , Sacombank, Saigonbank, NCB, Nam A Bank.

Manage balance fluctuations via SMS

With the desire to improve service quality and bring customers a seamless, safe and secure experience, MSB launched the management feature "Balance change notification service via SMS" right on the MSB mBank application, helping customers easily register and manage the service without having to go to the transaction counter.

In order to improve the quality of customer service, MSB has recently launched an online support center right on the MSB mBank application, supporting customers in managing their accounts and answering frequently asked questions without having to contact the call center or go to the transaction counter.

This center will always accompany customers during the usage process to promptly support and answer questions related to account management, money transfer, electronic savings, deposit/payment, card services, loans... without having to exit the screen or switch to another browser, helping customers have a more complete and seamless experience.

Continuously researching and launching services on the MSB mBank application demonstrates the goal of becoming a bank with the best service quality based on a modern digital platform.

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