BIDV meets international standards in customer care.

(Chinhphu.vn) - At the end of July, BIDV was awarded the "Best Customer Care Center in Asia-Pacific" award by Contact Center World (CCW), a global association for customer care centers.

This achievement affirms BIDV 's pioneering position in bringing Vietnamese banking customer service to international standards.

At the CCW conference, BIDV Customer Care Center (BCC) won the award for centers with 51–249 consultants. This is a significant achievement, marking a 10-year journey of dedication, responsibility, and professionalism in serving customers by BCC in particular and BIDV in general.

Representatives from BIDV's Customer Care Center receive the award.

This award has a transparent and rigorous evaluation process: participants are divided into three regions (Asia- Pacific , Americas, Europe-Middle East-Africa). After the application round, outstanding Contact Centers must present their solutions directly at regional conferences before hundreds of experts, and their scores are publicly evaluated; the best units then compete in the global final round. Therefore, the award becomes a true measure of operational capability and innovation potential.

Established in 1999, Contact Center World is a leading international organization in the field of contact centers and customer experience, bringing together over 230,000 professionals from 200 countries. Besides its role as a forum for sharing knowledge and technology, the organization is also renowned for its Top Global Excellence Awards – considered the "Olympics" of the contact center industry.

At the conference, BIDV representatives presented the values ​​that shape the BIDV Customer Care Center, such as: putting the customer at the center, personalizing the customer experience, combining a team of professional and dedicated consultants with artificial intelligence technology… In addition, they highlighted the values ​​that BIDV is striving for, such as building a green bank, sustainable development, a cultural and happy bank, and bringing new value to customers.

The harmonious combination of technology and people – the key to operating a modern Contact Center.

The "Best Customer Care Center in Asia Pacific " award is not only a well-deserved recognition of BIDV's persistent efforts, but also an important stepping stone for the Customer Care Center to continue its breakthroughs.

In the coming period, BIDV will accelerate investment in modern technology infrastructure, expand the application of artificial intelligence in operational management and customer care, and optimize processes to serve customers faster, more conveniently, and seamlessly across all channels. Simultaneously, the bank will continue to focus on developing a team of consultants – "brand ambassadors" with high expertise and a customer-centric culture – so that every interaction brings satisfaction and engagement.

With a pioneering spirit and a desire for innovation, BIDV not only aims to build a Contact Center that meets international standards but also sets the goal of elevating customer service to a new level, contributing to the sustainable development of the bank and affirming its position as a leading bank in Vietnam.

Mai Chi

Source: https://baochinhphu.vn/bidv-cham-chuan-quoc-te-ve-cham-soc-khach-hang-102250813093159858.htm