The Ministry of Science and Technology inaugurates the One-Stop Service Center: A breakthrough in administrative reform and digital transformation.

The One-Stop Shop is the "digital touchpoint" between the Ministry of Science and Technology and the people and businesses.

A mark of welcome to the Party Congress.

This is a key project to celebrate the 14th National Congress of the Party, marking a strong shift from a traditional administrative model to a modern one, with citizens and businesses at its center.

The event took place against the backdrop of the entire country simultaneously holding inauguration and groundbreaking ceremonies for 234 projects to celebrate the 14th National Congress of the Communist Party of Vietnam. The launch of the One-Stop Service Center not only demonstrates the high political determination of the Ministry of Science and Technology in promoting administrative procedure reform but also represents a strong commitment to promoting the digital transformation of state management activities in science and technology.

“This is a concrete step in implementing the Party and State's policy on building a professional, open, and transparent administration that prioritizes citizens and businesses. This is not only a place for receiving and delivering results of administrative procedures, but also a unified hub that contributes to standardizing processes, shortening processing times, and enhancing accountability of units under the Ministry,” said Ha Minh Hiep, Chief of the Office of the Ministry of Science and Technology.

The One-Stop Service Center is expected to create a friendly administrative environment, minimize unnecessary intermediate procedures, and enhance citizen satisfaction.”

From "decentralized" to "centralized" and "digitalized"

The most significant highlight of the new One-Stop Service Center is the change in organizational model. Instead of the previous decentralized approach with specialized units, the One-Stop Service Center is designed as a "centralized" model. Here, the entire process of handling administrative procedures is designed to be unified and seamless at a single point of contact, helping citizens reduce travel time and simplify operations.

Furthermore, according to the Chief of Staff of the Ministry of Science and Technology, the distinguishing feature of the Ministry's Reception and Results Delivery Department is the strong application of digital technology throughout the entire process of receiving, processing, and tracking applications.

The Ministry of Science and Technology has determined that this is not just a place to receive applications, but a "digital touchpoint" between the Ministry and citizens and businesses; therefore, the quality of operation becomes a direct measure reflecting the level of administrative reform, the level of digital transformation, and the prestige of the Ministry.

The organization of the One-Stop Service Center according to a centralized, modern model goes beyond simply unifying the point of contact for receiving applications; it aims to restructure the entire application processing process towards digitalization, interconnectedness, and transparency, using the digital environment as a foundation. The Ministry's administrative procedure information system has been connected to the National Public Service Portal and specialized databases.

At the reception area, self-service electronic kiosks are uniformly equipped. Through these devices, citizens and businesses can proactively look up procedures, check document components, digitize paper documents, submit online, and track processing progress quickly. Each document is assigned an identification code, clearly defining the deadline and responsibilities of each stage, allowing citizens to closely monitor the processing status, thereby enhancing transparency and discipline in public service delivery.

Despite promoting the application of technology, the Ministry of Science and Technology maintains a humane and practical approach. Currently, the model is being implemented in a parallel manner: providing both direct services and online services with support.

For those unfamiliar with digital procedures or with complex paperwork, the in-depth support and consultation area will provide step-by-step guidance. This ensures that everyone can easily access public services, while gradually fostering a habit of using online services among citizens. This represents a significant shift from a mindset of "officials doing the work for others" to one of "citizens proactively participating" under the guidance and supervision of state agencies.

Strategic cooperation to improve service quality.

To ensure professionalism right from the operational stage, the One-Stop Service Center operates based on close coordination between specialized units of the Ministry and Vietnam Post Corporation.

With experience in implementing the One-Stop Shop reform project under Decision No. 468/QD-TTg of the Prime Minister, Vietnam Post will participate in supporting stages such as receiving, guiding, digitizing documents, and delivering results. This cooperation aims to ensure a smooth and efficient operation process from the very beginning.

In the coming period, the Ministry of Science and Technology is committed to continuing to improve its digital infrastructure, upgrade its systems, and promote data sharing with other ministries, sectors, and localities to build a synchronized digital public service ecosystem. The operational quality of the One-Stop Shop will be considered a direct measure reflecting the level of administrative reform and the Ministry's reputation.

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