Ca Mau resolves "bottlenecks", makes breakthroughs in digitizing two-level government

DNVN - After 3 months of operation, the two-level local government apparatus in Ca Mau province has initially operated stably and smoothly in management, administration and implementation of political, economic - social, defense - security tasks. Reducing intermediary steps, saving time, costs and improving efficiency in serving the people.

Technology to reduce pressure on communes and wards

Mr. Lam Van Bi - Vice Chairman of the Provincial People's Committee said that currently, the reporting software has been put into operation by the office of the People's Committee of Ca Mau province. This will reduce the great pressure on communes and wards according to the direction of the Provincial People's Committee and is a step forward in the operation of the 2-level local government of Ca Mau province.

People carry out administrative procedures at the public administration center .

Information technology has also been used by the province to organize conferences and meetings in person since July 1. In particular, provincial leaders have regularly organized online meetings with 64 communes and wards to promptly grasp the situation, check assigned tasks, and remove difficulties and obstacles in the operation process at the commune level.

The activities of building e-government, towards digital government in Ca Mau are also clearly demonstrated through the digitization of documents, which is being promoted. The province has digitized a total of nearly 4.2 million pages of documents, with a storage capacity of about 5TB. Specific data has been entered for 29,740 archived records and 260,174 archived documents.

The Provincial Historical Archives Center is currently managing 4,500 meters of fully edited documents and over 26,200 meters of backlogged and accumulated documents. These documents are stored in the Center's warehouse and temporary warehouses, with security forces on duty throughout. Particularly, documents of commune-level agencies and organizations have been received by commune-level authorities and stored in separate archives. Ca Mau is directing specialized agencies to review and establish investment projects for 7 projects to digitize and edit archival documents in the period 2025 - 2030, with a total of nearly 32 kilometers of documents, estimated at a cost of about 532 billion VND.

Regarding administrative procedure settlement, the provincial public administration service center is the unit responsible for operating the administrative procedure settlement information system. All administrative procedures are fully updated and synchronized from the national database. 1,794 accounts have been issued to civil servants at the provincial and commune one-stop-shops to receive and process records. Of these, 584 accounts have the function of looking up population data, serving the purpose of receiving records and looking up digital identities. The total number of records received since the operation of the two-level government is about 88,500 records, including 7,600 records at the provincial level. All of these records are synchronized to the National Public Service Portal.

Efforts from many sides have put Ca Mau in the 6th position in the country in terms of online application submission rate as well as online payment rate, and all administrative procedures requiring financial obligations are provided on the national public service portal. The province's administrative procedure information system has been approved for level 3 information security records, and workstations at the One-Stop Department have been installed with anti-malware software.

Reality and synchronous solutions

Mr. Bui Thanh Toan - Secretary of the Lang Tron Ward Party Committee said that the public administrative center of the ward performs administrative procedures to ensure progress and time for the people. However, regarding the equipment for the public administrative center, the first investment has been used for a long time, so the equipment has degraded. Ca Mau province is conducting a survey to implement a standard model to invest in new equipment.

In addition, the decentralization of communes and wards is decentralized to direct work but the number of staff is limited. Currently, communes and wards have 2 economic infrastructure departments and a cultural department, with a total staff of 19 civil servants in charge of the fields of economics, social culture, national security and defense. Most of the experts have limited professional qualifications, and when performing their tasks, they try to share and learn from each other to complete the tasks. To make a breakthrough, it takes time.

Some commune and ward cadres were previously assigned to continue working, but after 3 months of operation, a few cadres resigned according to Decree 178 because they considered that their own capacity could not handle their work due to limited professional qualifications. When faced with such cases, we encouraged them to try to overcome difficulties and study hard to continue working, but some cadres insisted on resigning, so we had to resolve the situation according to their thoughts and wishes.

People's Committee of Lang Tron and Gia Rai wards in an online meeting.

According to Chairman of Gia Rai Ward People's Committee Tran Tam Trung, because there is no longer a district level, many state management functions have been transferred to the ward level, leading to increased work pressure while the assigned staff is still limited. Accordingly, the volume of new tasks has increased, many new areas were previously undertaken by the district level, so ward officials have to work and learn at the same time, leading to coordination between agencies and units that are not really smooth, potentially causing delays in solving work.

On the other hand, in the handover and acceptance of land assets in some units, there are no accompanying documents such as land use right certificates and related documents, causing difficulties in management. Computers and some tools such as desks and chairs, filing cabinets, etc. were purchased many years ago, so when handed over, they were in a broken state and could not be used.

In addition, the information system for management and operation of Party agencies (iCPV), the document management system has not yet integrated data and general incoming and outgoing documents of the agency. When transferring or the civil servant in charge of outgoing and incoming documents resigns, the (new) civil servant assigned does not have the old data. Civil status data has been poured into the civil status management software, however, the poured data is still not enough, some data is still incorrect... many issues need to be discussed in the coming time.

Vietnamese History - Nguyen Quoc

Source: https://doanhnghiepvn.vn/chuyen-doi-so/ca-mau-giai-quyet-diem-nghen-dot-pha-trong-so-hoa-chinh-quyen-2-cap/20250924093724869