Administrative reform to better serve the people.

Recognizing administrative reform as a central and continuous task, Moc Chau ward has implemented many solutions, actively pursued digital transformation, and built an open and transparent e-government system, contributing to improving the effectiveness and efficiency of state management and creating a favorable environment for serving citizens and businesses.

The Moc Chau Ward Public Administrative Service Center handles procedures for the people.

Observations at the Moc Chau Ward Public Administrative Service Center show a bustling and serious work atmosphere from early morning; the staff are friendly and welcoming, providing guidance and explaining administrative procedures to the people. Administrative procedures are publicly and transparently displayed, complete, and easily accessible for organizations and citizens to consult. The ward has updated 418 administrative procedures under its jurisdiction, including 150 full procedures and 268 partial procedures. These processes are implemented across 14 essential areas of state management, such as: internal affairs, education, agriculture , construction, transportation, justice, and health.

Holding the administrative procedure results he had just received in his hand, Mr. Lo Van Thang, from residential group 3, Moc Chau ward, happily said: "Previously, every time I went to do land or civil registration paperwork, I was very reluctant because I had to go back and forth many times and provide many documents. But today at the Center, I was guided in detail by the staff on how to create an account and submit applications online, so that in the future, if I need to do administrative procedures again, I can submit applications online from home without having to come to the Center in person."

Officials at the Moc Chau Ward Public Administrative Service Center guide residents on how to submit applications online.

With a shift from a management-oriented mindset to a service-oriented one, prioritizing citizen satisfaction, the Ward Public Administrative Service Center focuses on innovating its management and operations. Its staff are given opportunities to participate in training and professional development programs to enhance their expertise, especially in digital skills, to meet practical demands. The Center assigns staff to specific areas, implementing the "six clear" principle: clear person, clear task, clear responsibility, clear authority, clear timeframe, and clear results; each staff member acts as a "digital guide" for citizens.

Ms. Nguyen Thi Hong Hai, a civil servant at the Public Administrative Service Center, said: "During the work process, the staff always remind each other to maintain a professional attitude and wholeheartedly guide people, helping those unfamiliar with technology and the elderly to easily submit applications and pay fees online."

Moc Chau Ward is located in the heart of the Moc Chau National Tourist Area. With its large area, dense population, and thriving service and tourism activities, the administrative workload is substantial. Immediately after implementing the two-tiered local government model, the Ward People's Committee issued plans and documents related to controlling administrative procedures, simplifying processes, reviewing regulations, and organizing dialogues with the people and businesses. Simultaneously, public awareness campaigns were intensified, helping people understand the new regulations following the administrative reorganization, access online public services, and adopt cashless payment methods.

Mr. Do Tri Dung, Vice Chairman of the People's Committee of Moc Chau Ward, said: The ward has focused on reviewing and perfecting regulations on functions, tasks, powers, and organizational structure; 100% of officials are equipped with computers, and the electronic one-stop system has been implemented synchronously, creating convenience in receiving, processing, managing, and searching for administrative procedures online. Administrative reform has been implemented synchronously, ensuring close coordination between specialized departments; transparency and openness, with citizens and businesses at the center of service; promptly resolving difficulties and obstacles, aiming for the goal of "faster, clearer, and more convenient for the people".

Officials at the Moc Chau Ward Public Administrative Service Center are processing procedures for the people.

From the beginning of the year until now, the Moc Chau Ward Public Administrative Service Center has received 1,304 applications, including 1,136 online applications; and resolved 1,123 applications ahead of schedule. The processing time for procedures and applications has been shortened, contributing to increased transparency in government operations. The rate of online application submission on the National Public Service Portal reached 99.81%; online payment on the National Public Service Portal reached 100%; input digitization reached 99.8%; digitization of administrative procedure resolution results reached 100%; and the satisfaction level in receiving and resolving administrative procedures reached 100%.

Aiming to improve the satisfaction of citizens and businesses when handling administrative procedures, in the coming time, Moc Chau ward will continue to strengthen administrative reform associated with digital transformation; promote online public services; support people in using digital utilities; and improve the quality of cadres and civil servants to meet the requirements of tasks in the new situation.

Source: https://baosonla.vn/cai-cach-hanh-chinh/cai-cach-hanh-chinh-de-phuc-vu-nguoi-dan-tot-hon-42qqfc1DR.html