To make the system operate more efficiently.

With the desire for the entire political system to operate more effectively, be closer to the people, and serve the people better, many officials, Party members, and citizens have expressed their hopes, proposed solutions, and shared experiences from their grassroots practices.

* Mr. Nguyen Van Nhut - Director of the Department of Industry and Trade:

Creating a digital payment ecosystem for the people.

Mr. Nguyen Van Nhut.

Cashless payments are increasingly becoming a part of daily life, especially in commerce, services, healthcare, and education . Online payments in administrative procedures also contribute to reducing travel time and costs, and enhancing transparency in state management. However, in some remote areas, the habit of using cash remains prevalent; the technological infrastructure and digital skills of some people are still limited.

To meet the demands of the new situation, it is necessary to create a convenient, safe, and accessible digital payment ecosystem for the people. To achieve this, decisive action from all levels of government, sectors, businesses, and credit institutions is needed. It is essential to strengthen communication and raise awareness about the benefits of cashless payments; support people in accessing digital platforms, e-wallets, and digital banking. Simultaneously, investment in improving technical infrastructure is crucial to ensure information security and data protection. The Ministry of Industry and Trade will continue to coordinate with relevant units to support businesses, cooperatives, and household businesses in implementing appropriate electronic payment methods; promote the development of e-commerce; encourage cashless payments in traditional markets, supermarkets, stores, and business establishments; and enhance digital skills training for small traders and small and medium-sized enterprises.

* Mr. Ho Si Son - Secretary of the Party Committee, Chairman of the People's Council of Thuan Bac Commune:

Strengthening contact and dialogue with the people.

Mr. Ho Si Son.

Thuan Bac commune has over 25,900 inhabitants, approximately 60% of whom are Raglai ethnic minorities. Due to its mountainous terrain and ethnic minority population, the commune faces challenges in terms of investment resources, technological infrastructure, and the skills of its officials in certain areas. To overcome these challenges, the commune focuses on strengthening its organizational structure, improving the quality of supervision, verification, and voter outreach. Commune People's Council representatives, along with specialized agencies, directly visit villages to meet with citizens and promptly address numerous requests. The commune also prioritizes administrative reform, the application of information technology, and the gradual digital transformation of the People's Council and local government operations.

In the coming period, the commune will continue to improve the quality of its representatives, strengthen contact and dialogue with the people, promote self-reliance and solidarity throughout the political system, and accelerate the application of information technology. This is an important foundation for the commune to improve the effectiveness of its governance.

* Mr. Bui Tien Toan - Director of the Public Administrative Service Center of Nam Nha Trang Ward:

Promote a proactive and positive spirit of self-training.

Mr. Bui Tien Toan.

After the reorganization, Nam Nha Trang ward has a fairly large area, and residents in some places have to travel 7-10km to complete procedures. The volume of land-related documents transferred from the old district level and newly arising is very large, requiring a lot of time for verification. Meanwhile, the information systems for resolving administrative procedures of the ministries are not yet fully synchronized... Besides promoting and encouraging people to use online public services, the People's Committee of the ward has demonstrated a proactive spirit, utilizing the old ward/commune headquarters in the area to organize two points for receiving and returning results of administrative procedures, reducing the burden on the main office; coordinating with specialized units to receive guidance on system operation; strengthening learning to promptly handle technical issues and reduce dependence on support from suppliers. The ward's Public Administrative Service Center also actively trains itself, provides professional support; provides quick, on-site guidance; and assigns one specialist to receive citizens regarding land-related matters. Strengthen coordination with the Department of Economy , Infrastructure and Urban Development to expedite and monitor the progress of file processing; proactively communicate and explain to the people so they understand and cooperate...

As a result, from July 1, 2025 to April 30, 2026, the ward received more than 14,000 applications, resolved more than 13,000 applications; the rate of online applications submitted was nearly 86%; the rate of timely resolution reached 98.5%; and nearly 90% of applications were digitized.

* Mr. Luong Dinh Pho - Group 5, Bao An Ward:

Continue to support citizens in accessing online public services.

Mr. Luong Dinh Pho.

Upon visiting the Bao An Ward Public Administrative Service Center, I found the staff to be responsible and dedicated. Information regarding procedures was clearly posted. The application of information technology in searching for documents and assigning queue numbers has reduced waiting times and facilitated convenience for citizens. I hope that agencies will continue to invest in and upgrade technological infrastructure and equipment to process online applications quickly, minimizing system congestion; and promote the use of online public services and cashless payments. In particular, I hope for increased staffing to assist citizens, especially the elderly, in accessing online public services.

NV - HN (Note)

Source: https://baokhanhhoa.vn/chinh-polit/202605/de-bo-may-van-hanh-hieu-qua-hon-34a4932/