This is also one of the activities to celebrate the 77th anniversary of the founding of Vietnam Railways (October 21, 1946 - October 21, 2023).

To build the brand of the high-quality SE19/SE20 train with its own identity and increase aesthetics, attracting passengers on the Hanoi - Da Nang route, over the past 3 months, Hanoi Railway Transport Joint Stock Company has selected 18 carriages in use to carry out repairs and interior renovations such as: repainting and investing in some interior equipment to upgrade the seating carriages, sleeping carriages, hand washing areas... In the sleeping area, in addition to replacing blankets, pillowcases and redecorating the carriage walls... the air conditioning system is designed with air outlet adjustment buttons so that passengers can adjust the temperature and wind direction according to their needs. In particular, for the dining carriage, VNR has invested in completely renovating the carriage interior so that passengers can comfortably sit and enjoy coffee or meals on the train and admire the natural scenery outside. For passenger cars, new installation of hot water tanks, ceramic sanitary equipment in the washroom and toilet compartments… brings a clean and luxurious feeling.

Along with investing in equipment, Hanoi Railway Transport Joint Stock Company has recruited a team of train attendants (including train captains and service staff) who are experienced, good-looking, have good communication skills and experience, and especially can communicate in English. At the same time, this train is arranged with a professional cleaning team, creating a comfortable feeling for passengers throughout the journey. And to increase convenient services for passengers, the railway industry has also deployed a sales App through scanning QR codes on the train, with many specialty products of regions in 34 provinces and cities.

Along with the renovation of equipment and service quality, on-board services, from October 20, 2023 at Hanoi station and some major stations, the railway industry will also put into operation VIP waiting rooms to serve train passengers. Accordingly, passengers on SE19/SE20 trains or some other high-quality trains will be arranged a waiting room and have their own exit and boarding; at the same time, the service of picking up and dropping off passengers at home will continue to be deployed. Another service that the railway deploys to serve passengers at Hanoi station on this occasion is motorbike rental service. Passengers arriving or getting off at Hanoi station can rent motorbikes at the station gate to visit scenic spots in the capital with very simple procedures.

The launch of the SE19/SE20 train and some new services of Vietnam Railways Corporation is one of the solutions to improve service quality, bringing passengers interesting experiences on railway journeys. In particular, the ticket price of the high-quality train Hanoi - Da Nang remains the same as the current price./.

News and photos: KC