Fragmented data hinders leadership and management.
Mr. Le Hong Quang, General Director of MISA Joint Stock Company, shared that MISA is proud to be both a private enterprise and a developer of solutions supporting private enterprises in their digital transformation – a vast market. For MISA, the "four pillars" create tremendous opportunities to accelerate innovation, expand investment in research and development of foundational technologies such as AI, Big Data, cloud computing, and SaaS solutions to serve diverse customer groups.
Mr. Quang affirmed that Resolution 66-NQ/TW dated April 30, 2025, and Resolution 68-NQ/TW dated May 4, 2025, of the Politburo create the prerequisites for businesses to focus resources on innovation, enhance competitiveness, and build specialized support policies to help each group maximize its strengths and role in the economic value chain. However, for these resolutions to be implemented effectively, the core issue is to remove existing bottlenecks in management, production, and business practices.
As a pioneering technology company in the nation's digital transformation, MISA offers several suggestions to ensure businesses have a truly favorable business environment and are given maximum support for development.
Accordingly, Mr. Le Hong Quang suggested that the bottleneck in data – connecting and integrating national data – needs to be addressed. Currently, data between ministries, sectors, localities, and businesses is fragmented, significantly hindering decision-making and management. MISA proposed promoting the development of a national shared data system based on cloud computing technology, allowing businesses and management agencies to selectively utilize data while ensuring security. In addition, it is necessary to standardize and integrate business-government data, reducing procedures, saving time for businesses, and increasing transparency in governance.
Next, it is crucial to prioritize the popularization of technology for small and medium-sized enterprises (SMEs). This is one of the key bottlenecks that needs to be addressed. While 97% of businesses in Vietnam belong to the SME group, many still lack the capacity to access modern technology. MISA proposes that technology companies collaborate with the government in popularizing financial, human resource, and business management platforms at affordable costs and with user-friendly interfaces, making them easy to implement across all sectors. Simultaneously, it is necessary to develop provincial-level digital transformation support centers where SMEs can receive practical advice and guidance on how to apply software to their production and business operations.
Furthermore, MISA recommends that the government strengthen targeted financial support, especially for technology companies and innovative startups. Credit packages should be geared towards specific sectors and value chains to optimize capital utilization. Alongside this, there should be collaboration in developing training programs on digital skills, AI knowledge, big data, and digital governance, thereby enhancing the internal capacity and adaptability of businesses in the digital age.
Businesses don't want to hear vague slogans…
Digital transformation cannot be achieved overnight. But with proactive participation from businesses, along with the right policies and effective implementation, Vietnam can absolutely form a comprehensive innovation ecosystem – where technology companies are the nucleus of growth, not only for the digital industry but for the entire economy.
According to many businesses, Vietnam is showing many positive signs from its reform policies, but to truly transform, more institutional commitments and concrete actions are needed. From a practical perspective of the business community, especially the technology and innovation sector, bottlenecks in data infrastructure, the legal environment, and implementation methods remain obstacles that need to be overcome…
Mr. Nguyen Van Hieu, CEO of Vietnam Communication and Technology Joint Stock Company (AI Group), emphasized: "A common phenomenon is that policies are very progressive on paper, but their implementation at the local level is sluggish due to a lack of guidance or officials fearing responsibility." This reality has persisted for many years, causing many businesses to become discouraged and lose faith in reform commitments. Therefore, AI Group proposes the need for clear implementation guidelines, accompanied by a strict monitoring mechanism and regular public disclosure of the implementation of Resolutions 66 and 68 in each locality. Only when businesses see concrete results – not just vague slogans – will they be confident in investing, innovating, and expanding their business operations.
"From a practical perspective of the business community, especially the technology and innovation sector, bottlenecks in data infrastructure, the legal environment, and enforcement methods remain obstacles that need to be overcome…"
Specifically, for these Resolutions to be effective, Mr. Hieu believes that three key factors are needed, including: “Synchronized implementation at the local level is essential – avoiding a situation where things go smoothly at the top but are blocked at the bottom, with some areas performing well while others are stagnant due to a lack of guidance or officials being hesitant to take responsibility. Digital transformation must be a change in management thinking, not just the 'computerization' of old procedures, but a comprehensive redesign of processes from root to branch. In addition, it is necessary to strengthen the feedback and monitoring mechanisms from businesses – ensuring that the voice of the business community is not only acknowledged but also addressed promptly.”
According to Mr. Hieu, to truly embody the spirit of Resolution 68 – placing businesses at the center of reform – it is essential to comprehensively redesign procedures using a "zero-based" approach, starting from scratch. Each process and step needs to be re-examined to determine if it is still truly necessary. Simultaneously, a system for receiving and processing feedback from businesses needs to be established, with a commitment to providing specific responses within a defined timeframe. This will not only build trust but also provide ministries and agencies with real-world data to improve policies.
Furthermore, Mr. Hieu argued that no business wants to invest long-term if the legal environment lacks stability. The frequent changes in policies, "unofficial" costs, and inconsistencies in the review and licensing process are the main reasons reducing the competitiveness of domestic private businesses.
Therefore, the State needs to improve mechanisms to protect investors, ensure the predictability of policies, and minimize arbitrary interference from implementing agencies. At the same time, it is necessary to enhance transparency in bidding, licensing, and resource allocation (land, credit, etc.), along with tightening overlapping inspections that cause inconvenience to businesses.
Businesses don't demand that every procedure be perfect from the start. They need to see that when they encounter difficulties, there will be someone to listen; when they have suggestions, there will be someone to take action. That's what builds trust and guides investment, innovation, and creativity.
Mr. Le Hong Quang - General Director of MISA Joint Stock Company: Targeted financial support is needed for technology businesses.
Innovation is inseparable from resources. Therefore, preferential financial programs need to be designed practically, according to the specific characteristics of each industry and business model. The government needs to promote focused financial support programs for technology companies and innovative startups, aiming to remove the capital bottleneck – one of the biggest obstacles today. At the same time, the government should cooperate with reputable organizations and businesses such as MISA to develop training programs in digital skills, AI knowledge, big data, and digital management to enhance the internal capacity of businesses.”
Mr. Nguyen Van Hieu - CEO of AI Group: Three factors to turn "bottlenecks" into "breakthroughs"
“We acknowledge the positive changes in administrative procedure reform in recent years. Specifically, some procedures have been streamlined or integrated into digital platforms such as the National Public Service Portal, helping businesses save travel time and implementation costs; Transparency has improved, with many administrative agencies publicly disclosing specific processes, deadlines, and fees/charges, significantly reducing ambiguity that causes difficulties for businesses; Coordination between ministries and sectors has improved.”
However, to truly transform "bottlenecks" into "breakthroughs," we believe three key factors are needed: Synchronized implementation at the local level, because even with clear directives from the central government, actual implementation at the local level still varies, with some areas performing well and others remaining stagnant; Digital transformation should not only be a tool but also a mindset: Many localities and ministries are "digitizing paperwork" instead of improving core processes – this creates more procedures instead of streamlining them; The feedback and monitoring mechanisms for businesses need to be more practical: Businesses need effective channels to receive feedback, to be listened to and addressed promptly – not just superficially.
Source: https://baophapluat.vn/doanh-nghiep-cong-nghe-va-nhung-nut-that-can-thao-go-post552878.html
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