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MB serves 28 million customers and continues to lead in CASA (Current Account Savings).

Báo Lao ĐộngBáo Lao Động30/07/2024


MB maintains strict control over credit quality, with the group-wide non-performing loan ratio at 1.64%, and the bank's ratio at 1.43%. MB continues to maintain a market-leading CASA (current account savings account) ratio of approximately 38.83% thanks to its large customer base and digital transaction channels. This advantage helps MB save on input capital costs and significantly increase business efficiency. The bank's CIR is approximately 27.40%, demonstrating effective cost management; and it saves approximately 3.22% on capital mobilization costs (COF).

Adhering to its target of 30 million customers and with a standardized information technology platform, in the first six months of 2024, MB attracted an additional 1.8 million new customers, bringing the total number of customers the bank serves to 28 million. Comprehensive digital transformation facilitated approximately 1.6 billion financial transactions via digital channels (1.7 times more than the same period in 2023), achieving a digital transformation rate of 99.3%; MB's money transfer transaction volume through NAPAS ranked first in the system for three consecutive years (2021-2023).

With a customer-centric approach, creating value through exceptional experiences based on customer needs and expectations, MB is launching the first MasterCard Hi Cashback card series, allowing customers to flexibly choose cashback areas and manage their expected cashback flow immediately after making transactions.

Recognizing its achievements in the first six months of 2024, MB received numerous prestigious awards both domestically and internationally, including: “Top 50 Excellent Enterprises in Vietnam 2024 (VNR500)”, “Top 10 Reputable Commercial Banks in Vietnam”, “Top 10 Innovative and Efficient Businesses”, the “Innovative Product in the Banking Industry” award, and several international awards: “Top 300 Most Valuable Banking Brands in the World ”, “TAB - The Best Derivatives Provider” (Best Financial Derivatives Provider in Vietnam) and “TAB - Best FX Bank in Vietnam” (Best Foreign Exchange Bank in Vietnam) awarded by Asian Banker.

Continuing to adhere to its 2022-2026 strategy, MB is determined to conquer 30 million customers to celebrate the bank's 30th anniversary (November 4, 1994 - November 4, 2024). MB is steadfast in its goal of digital transformation to become a "Leading Digital Enterprise and Financial Group," prioritizing the development of sustainable goals, strengthening the quality of all aspects of its operations, with a focus on building a digital corporate culture, and thoroughly and creatively applying effective working methods. At the same time, MB aims to position itself in the Top 3 for efficiency and safety indicators, and strives to achieve higher-than-average pre-tax profit and scale targets.



Source: https://laodong.vn/kinh-doanh/mb-phuc-vu-28-trieu-khach-hang-tiep-tuc-dan-dau-ve-casa-1373552.ldo

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