September 5 afternoon, The Ministry of Information and Communications (TT&TT) held an online conference with 63 provinces and cities on raising high quality online public service delivery and use. Comrade Nguyen Manh Hung, Member of the Party Central Committee, Minister TT&TT, Vice Chairman of the National Committee on Digital Transformation chaired.
Presiding over the conference at Cao Bang Bridge was Mr. Trinh Truong Huy, Provincial Party Member, Vice Chairman of the Provincial People's Committee, Deputy Head of the Standing Committee of the Provincial Digital Transformation Steering Committee. Attending were members of the Steering Committee Digital conversion conscious; leaders and specialists of specialized departments and units under the Department TT&TT, Center for Public Administration Service, VNPT Cao Bang.
The conference listened to an introduction report on the draft set of evaluation criteria, evaluation methods, test results and proposed roadmaps, tasks and solutions for ministries, branches, localities and enterprises. Accordingly, the set of evaluation criteria is built on the basis of reference, updated synchronously with the latest legal framework as of March 3, including 2023 pillars with weights: Functional assessment: Feedback reflects the completeness of the functions of the public service portal in accordance with the law to serve users, including 3 groups of criteria and 21 component criteria, the maximum total score is 34 points. Performance evaluation: Reflects the response time when a user accesses the homepage of the public service portal and the eForm of a randomly selected administrative procedure at the public service portal. 70 times with the highest number of users (2am - 9am and 11pm - 14pm), repeated measurements were performed at different times from March 16 to 1, 31, including 3 success criteria. section, the maximum total score is 2023 points. Evaluating convenient accessibility: According to the WCAG 5 standard, which includes 20 criteria, the maximum total score is 2.0 points.
Up to now, 36 ministries, branches and localities have issued specific action plans to implement activities to improve the quality and efficiency of online public service delivery; 92,77% of ministries, branches and localities have completed the implementation of the information system for handling administrative procedures at ministerial and provincial levels on the basis of merging the public service portal and the electronic one-stop shop. The total number of online public services nationwide is 122.853, including 4.678 ministerial public services, 118.175 provincial public services...
By the end of April 4, 2023/10 online public service portals of ministries and branches, 20/47 local online public service portals are ready for people to use digital signatures in the form of digital signatures from away from at least one service provider; 63/11 local online public service portals connected to the Ministry's eSign system TT&TT...
At the conference, the delegates discussed, exchanged and discussed the following contents: Policy on exemption and reduction of fees and charges; shorten the processing time and some days do not receive paper documents; bring 100% of public services online and people only provide information once when handling administrative procedures; bring online public services closer to the people through mobile applications and Vietnamese social networks; campaign 92 days and nights The community digital technology team goes every alley, knocks door-to-door to guide people to use online public services; using public postal services in receiving and returning results of administrative procedures. Bright spots, limitations and people's expectations when using online public services; recommending actions to improve the quality of online public service delivery and implementing Project No. 06; recommends joint action to improve the quality of online public service delivery on the National Public Service Portal and the Public Service Portal of ministries, branches and localities...
Concluding remarks, Minister TT&TT Nguyen Manh Hung Emphasizing that the goal by 2025 is to strive for 100% of public services to be provided entirely online. Details of implementation goals Set of evaluation criteria, evaluation methods, test results and proposals for roadmaps, tasks and solutions for ministries, branches, localities and enterprises for each ministry, branch or locality. Develop and promulgate standards, regulations and technical guidelines to provide online public services of state agencies in a convenient and safe network environment for people and businesses. Guide and urge ministries, branches and localities to implement solutions to improve the quality of online public services...
To rapidly increase the rate of public service records being processed online, ministries, branches and localities use electronic one-stop shops and community digital technology groups to guide people in using public services. online so that they can then do it themselves from home, especially public services, which have simplified administrative procedures in the digital environment, drastically reducing the number of people going to the electronic one-stop shop. There is a policy of prioritizing the use of online public services. Simplifying administrative procedures in the digital environment, ministries and branches coordinated to simplify administrative procedures in the digital environment, standardizing records and implementation processes for 25 essential public services used by many people. most used.
Thorough understanding after the conference, Vice Chairman of the Provincial People's Committee Trinh Truong Huy suggested the members of the Steering Committee Digital conversion At the provincial level and related departments and branches, on the basis of their functions and tasks, they expeditiously review, handle, and remediate with 20 tasks in the report of the Ministry of Information and Communications. For the Department of Information and Communications, carefully review 20 tasks, evaluate specifically the completion of each task, report to the Provincial People's Committee, advise on the document directing the implementation of these 20 tasks, completed on 8/6/ 2023. For the set of evaluation indicators, departments and branches review and overcome the criteria according to the set of evaluation indicators. The Department of Information and Communications monitors and urges units to overcome shortcomings within the time period under the direction of the Ministry TT&TT.
Dieu Hoa
