The Vietnam National Tourism Administration has recently sent a document to the Departments of Culture, Sports and Tourism and the Departments of Tourism of provinces and centrally-administered cities regarding the prevention, suppression, and handling of fraudulent activities involving the appropriation of assets in cyberspace within the tourism sector.
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Recently, fraud and embezzlement in the tourism sector, especially online booking scams, have been on the rise. Scammers create fake websites and fan pages impersonating reputable tourism businesses, using deceptive tactics like fake discounts and promotions, and demanding upfront deposits to steal money from people. This negatively impacts the image of the tourism industry and causes public outrage.
In implementing Prime Minister 's Directive No. 139/CĐ-TTg dated December 23, 2024, on strengthening the prevention, suppression, and handling of high-tech fraud and property appropriation activities in cyberspace; to further strengthen measures to prevent, suppress, and handle fraudulent acts, protect the legitimate rights of tourists and the reputation of the tourism industry, and enhance the responsibility and awareness of tourism businesses as well as the public and tourists, the Vietnam National Tourism Administration requests the tourism management departments of localities:
Strengthen communication efforts targeting tourism service businesses and the public to raise awareness about new forms and methods of fraud in the tourism sector; advise people to carefully research information about tourism service providers in general and accommodation establishments in particular before booking services or making payments; only book services through official websites and fan pages of tourism service businesses provided by local tourism management agencies or through reputable booking platforms.
Strengthen inspection and supervision work, promptly detect and handle violations in accordance with the law; promptly receive and resolve relevant letters and complaints from citizens within the scope of authority; coordinate with functional agencies to regularly review and block fake websites and fanpages, and strictly handle individuals engaging in fraudulent activities.
Provide information on registered tourism service businesses in the area so that residents and tourists can know and book services; at the same time, coordinate to fully update information on local tourism service providers into the database system of the Vietnam National Tourism Administration for widespread and official publication nationwide.
Local tourism service businesses are required to enhance their sense of responsibility in protecting customers; regularly review and promptly detect fake information platforms and social media pages impersonating their businesses; proactively coordinate with competent authorities to promptly resolve and handle related incidents; and refrain from spreading or exploiting false information about their businesses to attract tourists. They should strengthen security measures to prevent intrusion and impersonation; and provide information on official websites, fan pages, and social media platforms to the local tourism management department to improve the identification of official fan pages and websites and prevent impersonation.
Source: https://kinhtedothi.vn/phong-ngua-lua-dao-tren-khong-gian-mang-trong-linh-vuc-du-lich.html
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