Use data wisely

SGGPO 06/07/2023 18:06

At the forum "Promoting the National Digital Transformation Process" with the theme "Creating Value from Data Strategy in the Context of AI," recently held at the International Conference Center ( Hanoi ), Mr. Thai Tri Hung, Chief Technology Officer (CTO) of MoMo, shared interesting information about "Data Thinking in Solution Development."

Mr. Thai Tri Hung shared information on "Data Thinking in Solution Development".

For MoMo, data or technology is not the goal, but a tool to serve that goal. MoMo uses data to understand customer needs even before those needs arise. For example, when a customer opens the MoMo app and hasn't done anything yet, we can already predict what they intend to do next and prepare everything to ensure a smooth customer experience," said Mr. Thai Tri Hung.

According to Mr. Hung, the greatest pride of the MoMo technology team is that it is a 100% Vietnamese product, 100% serving Vietnamese people. MoMo's growth rate is recorded at double digits every year, and accordingly, its technological capabilities and technology team have grown similarly. Currently, MoMo's Data and AI team has about 200 people, accounting for nearly one-third of the total technology staff at MoMo.

Mr. Hung shared his perspective on the ideal model for creating data value, known as the "Data Wheel." Specifically, we first acquire data. From this data, we can analyze it better. Better analysis leads to better products. Better products attract new users. New users generate more data. According to Mr. Hung, the "Data Wheel" model is only effective when it spins continuously, and having a lot of data doesn't automatically guarantee accurate results.

"From the perspective of a technology leader, to effectively utilize data, one must always be vigilant and understand that while data provides many clues, not all of them are accurate. To succeed in using data, one must always question and be skeptical of all the data we have," Mr. Hung added.

"We must protect data as a company asset, as it represents the trust our customers place in us. To achieve this, MoMo has designed a multi-layered protection system, including technology, human resource education , and precise processes. Only in this way can we live up to the trust our customers have placed in MoMo," Mr. Hung emphasized in his statement.

Source: https://www.sggp.org.vn/su-dung-du-lieu-phai-luon-tinh-tao-post696396.html