Building a professional administration for the people. Lesson 2

Directing at the Online Conference Report on analysis and evaluation of PAR Index (PAR Index); the index of satisfaction of people and organizations with the service of state administrative agencies (SIPAS) and the Government and Public Administration Performance Index (PAPI) in 2022 took place recently; Chairman of the Provincial People's Committee Doan Anh Dung emphasized that he would resolutely mobilize and transfer working positions, including leaders to specialists in places of irresponsibility, stagnation, harassment and trouble.

People and businesses are not satisfied

According to the report of the Department of Home Affairs, in 2022, the province's PAR Index ranks 60th out of 63 provinces and cities; down 4 places compared to 2021. SIPAS index ranked 63/63 provinces and cities; down 2 places compared to 2021. PAPI ranked 7th out of 63 provinces and cities; increase by 5 places compared to 2021. Although every year the province has issued plans and documents to implement PAR tasks under the direction of the Central Government and the guidance of the Ministry of Home Affairs. However, the PAR Index, SIPAS decreased over the years; Particularly, the SIPAS index ranked 63/63 provinces and cities. Besides, all levels and branches of the province have not had many initiatives and solutions in PAR; the guidance, publicity and transparency of administrative procedures are not favorable for the people, the rate of dossiers of timely settlement is still low; The progress of digitizing the results of administrative procedures in the province is still slow...

For the SIPAS Index, it is an objective measure that honestly reflects the evaluation results of people and organizations about the service of state administrative agencies through the provision of public administrative services by state administrative agencies. In 2022, the independent survey by the Ministry of Home Affairs and the Provincial Post Office directly distributed ballots to people's homes with a total of 486 questionnaires in a number of villages and neighborhoods in districts and cities including: Phan Thiet, Duc Linh, Phu Quy. Through the survey of criteria on the level of people's satisfaction with a number of criteria in the SIPAS Index, they are ranked near the bottom of the country. For example, the satisfaction criterion on service access ranked 61/63 provinces and cities; satisfaction with administrative procedures ranked 62/63 provinces and cities; satisfaction with civil servants ranked 62/63 provinces and cities; satisfied with the agency receiving and handling complaints and recommendations ranked 63/63 provinces and cities...

Not promoting the role of a leader

Pointing out the shortcomings and limitations in the PAR work, according to Chairman of the Provincial People's Committee Doan Anh Dung, the indicators assessing the competitiveness, the level of PAR, the satisfaction of people and businesses in the province for many years have been ranked very low, with the index always at the bottom of the rankings of the whole country. At all levels and sectors, there are not many initiatives and solutions in PAR work, and the results are still limited. The guidance, publicity and transparency of administrative procedures are not convenient for the people. The rate of on-time settlement of dossiers is still low. In addition, the sense of responsibility of each level and branch has not been promoted, especially the responsibility of the head; have not yet overcome the psychology of fear, waiting and pushing in the settlement of public affairs, and have not promptly removed difficulties and problems for businesses and people. In addition, the progress of digitizing the results of administrative procedures in the province is slow, and the results of the implementation of online public services are still limited...

According to the Chairman of the Provincial People's Committee, one of the first and decisive reasons for the above-mentioned shortcomings and limitations must be mentioned that the direction and administration of PAR by the heads of departments, branches and localities has not been drastic, not considered as a key task. In addition, a part of cadres, civil servants and public employees showed signs of working in moderation, lack of effort, determination in work, fear of making mistakes, fear of risks, fear of responsibility, not daring to advise, propose, not decide on the work under their authority; there are cases of pushing the job to the superior or to other agencies. As a result, the process of handling work is prolonged, reducing the effectiveness and efficiency of state management, reducing the trust of people and businesses in state agencies, affecting the implementation of socio-economic development goals of the province.

Breakthrough solution

Note that in the current period, the province is facing very clear opportunities, especially the transportation system such as highways, airports, seaports, and coastal roads has been invested, completed and put into operation. This is the "golden time" for the province to take off, really becoming an attractive and safe destination for domestic and foreign investors. In order to well exploit the potentials and advantages of the province, the Chairman of the Provincial People's Committee suggested that all levels in the province need to be more drastic in PAR, improve and improve ranking indicators, considering this an important and regular task of all levels and sectors. The head is responsible for the results of the implementation of PAR implementation of his/her locality or unit. "It is suggested that we must make efforts to create changes in reality, the purpose is not only to improve the ranking indicators, but most importantly, by the real satisfaction of the business community and the people" - the Chairman of the Provincial People's Committee emphasized.

Along with that, actively research and implement solutions, creating strong breakthroughs to improve the efficiency of PAR. Actively implementing e-government and digital transformation to improve the quality and efficiency of serving people and businesses. Continue to review and simplify administrative procedures, promptly propose amendments to regulations that are inappropriate, unrealistic, causing troubles for people and businesses, especially in the fields of land, investment, and construction... In 2023, ready to provide 100% online public services for organizations and individuals to perform when needed.

Simultaneously, creating favorable conditions for people to supervise and participate in government building. Strengthening the training, fostering and improving professional qualifications and civil service ethics for the contingent of cadres, civil servants and public employees, especially those who regularly contact and solve administrative problems for people and businesses. Strictly implement the evaluation and classification results of PAR of agencies, units and localities into the evaluation and classification criteria of the Party's collectives and organizations every year. Review and criticize the responsibilities of the heads of agencies and units that are slow to implement the targets and tasks related to administrative reform assigned by the Provincial People's Committee. Resolutely mobilize, transfer work positions, including leaders to specialists in irresponsible, stagnant, corrupt, troublesome workplaces...

Chairman of the Provincial People's Committee Doan Anh Dung requested that leaders of departments, branches and authorities at all levels should strengthen dialogue and promptly resolve petitions of businesses and people, especially in the fields of investment, planning, land, etc. Along with that, building a dynamic and friendly government image; change the mindset from "allowing", "licensing" to thinking "serving", strongly shifting from "removing difficulties" to "facilitating" for businesses, must always consider the success of businesses and investors as the success of the province.

Lesson 1: "Decoding" the dissatisfaction of the people