Innovate to better serve the people.

Following the merger, the Vinh Phong Commune Public Administrative Service Center was reorganized, amenities were added, and the digitization of documents was accelerated, helping people complete procedures more conveniently, reducing travel and waiting times.

People come to carry out administrative procedures at the Vinh Phong Commune Public Administrative Service Center. Photo: PHAM HIEU

On Monday morning, Mr. Nguyen Van Binh, residing in Dap Da 2 hamlet, went to the Vinh Phong Commune Public Administrative Service Center to complete administrative procedures related to land matters. He received attentive guidance from the center's staff on how to submit his application online quickly and efficiently. “Previously, every time I needed to do paperwork, I had to go to the commune several times and wait a long time. Now, with the dedicated guidance from the staff and the automatic queue number system, I only need to bring the original documents, and the rest is conveniently handled online, saving me time and travel costs,” Mr. Binh said.

Ms. Nguyen Thi Ut, a small business owner at Vinh Phong market, said: “Now, when doing administrative procedures, there is a spacious and comfortable waiting area, free Wi-Fi, and plenty of drinking water… The staff provide clear instructions, and explain everything I don't understand. I know exactly when I will receive my results after submitting my application.”

Many people who came to the center to carry out administrative procedures said that, in addition to good service attitudes, the administrative service space of the commune was arranged more scientifically . The reception and results delivery counters were clearly labeled according to each field; the list of administrative procedures, fees, and charges was publicly displayed; there were automatic number dispensing machines, a number calling and display system, citizen ID scanners, surveillance cameras; and an electronic lookup system that helped people easily track the progress of their applications… These changes made people feel respected, closer, and more convenient.

According to Nguyen Van Sy, Vice Chairman of the People's Committee of Vinh Phong commune, after the merger, Vinh Phong commune has a population of over 43,000 people, and the number of applications has increased sharply. The commune has implemented comprehensive solutions such as upgrading information technology infrastructure, operating a "One-stop shop - multiple services" model, promoting the digitalization of processes, disseminating information about online public services, improving digital skills for civil servants, and organizing support points for the elderly and vulnerable. To date, the center has processed more than 3,700 applications, of which 97% were submitted online; the rate of timely processing of applications reached 99.76%. This is evidence of the strong transformation in administrative reform at the grassroots level.

According to Mr. Nguyen Van Sy, recognizing the center as a crucial bridge between the government and the people, each official must uphold a professional attitude and provide dedicated guidance to ensure the highest level of satisfaction for citizens when they come to complete procedures. In addition, civil servants and youth union members take turns assisting and guiding citizens in using online public services, searching for procedures, and submitting applications online. All processes are publicly available and clearly explained, helping citizens avoid confusion when completing procedures.

The center also serves as a hub for the commune's "Digital Literacy Movement," supporting the installation of VNeID, digital signatures, and online application submission, aiming for comprehensive digital transformation at the grassroots level. Procedures are publicly displayed, and QR codes leading to the National Public Service Portal are clearly posted. The center provides suggestion boxes and a hotline to receive feedback, contributing to improved responsibility and public service ethics.

“We use people's satisfaction as a benchmark for our operations. Every reform and investment is aimed at better serving the people. Our goal is for people to come to the center without feeling anxious or apprehensive, but rather feeling familiar and comfortable. This is also one of the important steps to improve the quality of service to the people and reform administration towards a modern, professional, and transparent direction,” Mr. Nguyen Van Sy emphasized.

To better serve the people and businesses, Mr. Nguyen Van Sy said that the People's Committee of Vinh Phong commune will continue to promote the digitization and archiving of documents; pay attention to reforming administrative procedures to better serve the people and businesses, especially increasing the rate of online applications; coordinate with units and organizations to widely disseminate information to the people about digitization and online application submission…

"The dedicated and attentive service attitude at the Vinh Phong Commune Public Administrative Service Center creates an image of a government that is close to the people, knows how to listen, and places people's satisfaction as the most important measure," said Mr. Nguyen Thanh Minh, a resident of Vinh Phuoc 2 hamlet.

PHAM HIEU

Source: https://baoangiang.com.vn/doi-moi-de-phuc-vu-dan-tot-hon-a472580.html