Xbox gamer loses 15 years' worth of game library because he forgot to enable 2FA.
Simply because he didn't enable two-factor authentication, an Xbox gamer lost his entire game library, accumulated over 15 years and worth thousands of dollars.
Báo Khoa học và Đời sống•31/12/2025
An Xbox gamer nicknamed Squirrel Mort lost access to his entire digital game library accumulated over 15 years after his Microsoft account was hacked. The attacker changed all the security information, leaving the account owner with virtually no way to verify their identity and regain control.
According to support, the only solution offered is to create a new account and repurchase the entire game from scratch, at a cost of thousands of dollars.
Because Xbox accounts are tied to the Microsoft ecosystem, other services like OneDrive are also at risk of data loss.
The story quickly spread as many gamers confirmed that this was not an isolated incident within the Xbox community. Editor Jez Corden noted that the vast majority of account hijackings are very difficult to recover, even if users can prove their identity. The incident also raised questions about the effectiveness of Microsoft's customer support, given that the account's security information had been completely changed.
This serves as a clear warning in the digital gaming era, where a single oversight in not enabling 2FA can wipe out years of hard work. Readers are invited to watch the following video : Online kidnapping scam scenario that "manipulates the psychology" of many victims | VTV24
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