The story has been shared rapidly on social media in recent days with many mixed comments because of the image of "rat droppings" on the diner's plate.
Bad experience
According to Thanh Nien 's investigation, the customer who complained about the above restaurant is Mr. NT (33 years old, living in District 7). Contacting Mr. T., he assured that what he shared on social networks was true and he took responsibility for his words.
Mr. T. complained that his food contained rat droppings.
The guest recounted that on the evening of July 21, he and his family went to a restaurant on Nguyen Thi Minh Khai Street (HCMC) for dinner. He happily ate and chatted until he discovered that he had eaten a piece of asparagus lying on a black foreign object, which he confirmed was rat droppings.
Customer complains about 'rat droppings' in food, restaurant in Ho Chi Minh City explains it was burnt garlic
Immediately after that, Mr. T. said he called the staff to help him identify exactly what the foreign object was and to help him deal with it. After bringing it to the kitchen for inspection, the restaurant staff informed him that it was just a mixture of garlic and pepper, and that he could continue eating, there was nothing to worry about.
“I asked the staff and the kitchen to return the “foreign object” so I could see exactly what it was, but they couldn’t return it and insisted that it was garlic. I asked to meet the manager and was able to meet a leader of the area, and they continued to insist that it was garlic and brought out a new dish, telling me to continue eating and they would deal with it later. Of course, I refused and asked to return the exact foreign object because I couldn’t accept that they were twisting the truth like that,” the angry customer said.
The restaurant claimed it was just burnt garlic in the dish.
Mr. T. continued, saying that 20 minutes had passed, and the restaurant brought him 2 samples of burnt garlic. He confirmed that these were exactly 2 samples of burnt garlic and the restaurant said that these were the foreign objects from earlier and told him to eat them with peace of mind.
“But you guys didn’t know that I took pictures and compared them, and the two samples were not the same. After seeing the picture I showed you, you were speechless and went to find a higher-level manager. The result was still the same. The higher-level manager confirmed to me that this was not garlic, because garlic cannot be round and have two twisted ends, and concluded that this was an inedible “foreign object,” he recounted.
Quick view 8pm July 25: Restaurant accused of having food with rat droppings
Frustrated
After that, Mr. T. asked the restaurant to pay for the meal. He said the restaurant offered to treat him to today's meal because of the bad experience, but he refused, requesting that they only not charge him for the problematic dish.
The customer also said that 3 days later, he proactively contacted the restaurant again to ask them to resolve the problem, but so far the restaurant's handling of the problem has not been satisfactory, making him upset.
This is Mr. T's familiar restaurant for many years.
The young man said he thought very carefully before deciding to share these things on social networks, but if he did not share, he was sure that he was not the only one experiencing this situation, but that the restaurant's loyal customers would be affected in their health.
“Most importantly, we do not know when the restaurant will be willing to handle customer complaints honestly and responsibly in the food business. Or will it continue to be a perfunctory, irresponsible way of distorting the truth like it did to itself,” he added.
According to Mr. T., he has been a regular customer of this restaurant for nearly 6 years. However, after this incident, he will never come back to eat or introduce his friends and relatives to this restaurant after the recent bad experiences.
What does the restaurant say?
Speaking to Thanh Nien, the restaurant confirmed that the above-mentioned scandal had occurred. However, the restaurant representative affirmed that the foreign object that the customer said was "rat droppings" was actually just a piece of burnt garlic. The restaurant showed it to the customer and explained it to him, however, the customer did not agree with the restaurant's conclusion.
The bill for the diner's meal that day at the restaurant.
“Right at the time the customer complained, the restaurant tried every way to explain, also showed him the burnt garlic and similar remaining parts. From the restaurant's perspective, letting the burnt garlic appear in the customer's dish is completely wrong, there is no justification, but to call it something of an animal is something we did not think of,” the restaurant added.
The restaurant said that they tried many times to invite the guest to come directly to the restaurant to experience it because if they talked back and forth, it would be impossible to explain to the guest to understand. The restaurant wanted the guest to come directly to repeat the steps to get a piece of burnt garlic like that.
"After inviting the customer to the restaurant to resolve the incident, the restaurant will have more accurate and complete information later," said the restaurant representative.
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