Mong Cai 1 achieves breakthrough through digital transformation.

With the motto "Breakthrough in digital transformation - building a digital government to serve the people," Mong Cai 1 ward has paid special attention to digital transformation in recent times. The tasks of digital transformation have been prioritized and implemented by the Ward Steering Committee on Science, Technology, Innovation and Digital Transformation, achieving initial positive results.

People come to complete administrative procedures at the Public Administrative Service Center of Mong Cai 1 Ward.

The ward has promoted the application of information technology in leadership, guidance, and management; effectively implemented the paperless meeting room model, used electronic party member handbooks, and strengthened the processing of electronic documents and digital signatures in the operation of the political system. The ward regularly uses the Party's operational management information system and artificial intelligence (AI) tools in the process of handling office work and drafting documents. The rate of complete document processing reached 99%.

In particular, Mong Cai 1 ward has pioneered and boldly applied artificial intelligence to management, administration, and administrative reform. In mid-May 2026, Mong Cai 1 ward put into operation an AI assistant software application to serve the management work of the ward People's Committee and support citizens in carrying out administrative procedures.

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Improving institutions and enhancing governance capacity in the operation of local governments at both levels.On the morning of June 17th, the Central Theoretical Council, in coordination with the Hanoi City Party Committee and the Ho Chi Minh City Party Committee, organized a national-level scientific conference titled "Some Theoretical and Practical Issues on Improving the Two-Tier Local Government Model".

Bringing public services closer to the people.The effective utilization of digital human resources and the pilot operation of proactive public service models are making it easier for citizens to carry out administrative procedures; gradually improving digital skills and access to online public services.

The smart kiosk system assists citizens.

Along with that, administrative reform efforts have also made significant progress. In mid-April 2026, the Provincial People's Committee announced the 2025 CGI index, assessing the effectiveness of commune-level governance. Mong Cai 1 ward achieved 95.63 points, ranking first among 54 communes, wards, and special zones in the entire province. The ward's Public Administrative Service Center (PVHCC) inherited all the facilities of the former PVHCC branch (Mong Cai City), thus ensuring adequate facilities and equipment for the Center's specialized staff and civil servants assigned by vertical agencies and the People's Committee of Mong Cai 1 ward to work at the Center; effectively resolving the rights and interests of citizens and businesses registering for administrative procedures, especially interconnected procedures and land registration changes.

All administrative procedures under the jurisdiction of the Ward People's Committee are regularly reviewed and updated with new documents, changes in legal documents, and documents related to work processing activities into the Quality Management System for application within a maximum of 3 months from the date the legal document takes effect; the process for handling procedures is developed to meet ISO 9001:2015 standards and is computerized and transferred to the Administrative Procedure Resolution System for implementation at the Ward Public Service Center. From December 15, 2025 to May 15, 2026, the total number of dossiers received through the Provincial Administrative Procedure Resolution Information System is 10,853 dossiers (including 1,616 dossiers carried over from the previous period); 10,011 dossiers have been resolved (including 9,107 dossiers resolved on time or ahead of schedule, and 904 dossiers resolved overdue)...

The Youth Union of Mong Cai 1 Ward launched the Thanh Nien So (Digital Youth) website at: http://thanhniensomongcai1.com. Photo: Thu Hang (Contributor)

The telecommunications and internet infrastructure in the ward has been developed by telecommunications companies, and currently there are no longer any residential areas with poor mobile or fiber optic signal coverage, ensuring compliance with the provincial directives.   100% of educational institutions use school management software to manage staff, teacher, and student records; and update data on the education sector's database system as required.   100% of schools use digital student records, electronic files, and digital signatures in their management and administration; increasing the exchange of electronic documents, contributing to improved efficiency in administrative reform in the education sector.

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The ward also focuses on training digital skills for officials, strengthening inspection and supervision to ensure the implementation of Resolution 57 is thorough; building a safe and friendly digital environment, helping people gradually form the habit of using online services. The Ward People's Committee, in coordination with the Ward Fatherland Front Committee, organized 5 training courses to guide and raise awareness on the use of applications and digital skills for over 200 delegates, including core members of the Community Digital Technology Team and residents in Mong Cai 1 ward, on using online public services; using the eTax Mobile electronic tax application; using the Google Meet online meeting application; warning about online fraud; and establishing "Youth Volunteer Teams for Foreign Languages ​​and Technology" to open foreign language classes for children and teenagers in the ward...

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Source: https://baoquangninh.vn/mong-cai-1-tao-dot-pha-tu-chuyen-doi-so-3410211.html